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  • #2190104

    Staff Size help

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    by trtjj ·

    I am a fairly new IT director at this organization. I am designing a new infrastructure and I am adding services. I would like to know if anyone has references for IT department sizes. I had a proposal to hire a network admin and a Systems admin on top of the help desk person that I already have. The Executive staff is questioning my proposal and they feel all they need is another help desk person. They want me to manage all the services. We are an organization of 100 people. Our organization runs our own conferences and we are a membership based business. Besides the basic services of Email and Internet, we will be running Share point , communication server, Oracle, MS SQl for Great Plains, E-commerce, VoIP, Web conf and Wireless.

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    • #3119571

      Under question

      by boisjm ·

      In reply to Staff Size help

      What are their concerns ? Have you already communicated the targeted benefits ? Is it possible to mesure those ? It seems that the most important thing for your Executive staff is the endusers benefits, do you have some problems on the part of this team ? Too ticket number are hold ? If the endusers benefits should be increased, find a solution to increase on that and don’t forget other needs…

    • #3118124

      Reply To: Staff Size help

      by alain.aucordier@any-mail ·

      In reply to Staff Size help

      a good solution is to rely on Benchmarks. i personnaly used either Compass or Mercer in the past, but as your company is merely big enough, the answer won’t be probably signficant (one figure answer). Size of development teams are unpredictable as too much business related, but infrastructure team can be reasonably sized.A template may assist (copy the XML below in Excel).



      Alain Aucordier
      Alain Aucordier
      2005-11-14T21:31:23Z
      2005-11-14T22:52:30Z
      Art Of Net
      10.6735






      8955
      15195
      0
      15
      1 False False



      Category
      Key
      Question
      Answer
      Proposal
      FTEsFTE: Full Time Equivalent Employee


      Desktop
      NWDSK
      Number of Windows Desktops
      2000
      0
      16.666666666666668


      Desktop
      NWLAP
      Number of Windows Laptops
      300
      300
      3


      Desktop
      NPDA
      Number of PDAs
      80
      150
      0.8666666666666667


      Desktop
      NBUSAPP
      Number of Business Applications installed on the desktop
      50
      0
      1


      Desktop
      NCOUNTRIES
      Number of Countries to Manage
      14
      0
      1


      Desktop
      NBUILDINGS
      Number of Buildings to Manage
      14
      0
      0.25


      Desktop
      NFLOORS
      Number of Floors to Manage
      50
      0
      4.2517006802721087E-2


      Windows
      NWINFRA
      Number Of Windows Infrastructure Servers
      200
      200
      2.8571428571428572


      Windows
      NWMIDDLE
      Number Of Windows Middleware Servers
      20
      0
      0.4


      Windows
      NWAPPS
      Number Of Windows Application Servers
      80
      0
      0.8


      Windows
      NWDBS
      Number Of Windows Database Servers
      12
      0
      0.24


      Unix
      NXINFRA
      Number Of Unix Infrastructure Servers
      200
      0
      2.8571428571428572


      Unix
      NXMIDDLE
      Number Of Unix Middleware Servers
      100
      0
      2


      Unix
      NXAPPS
      Number Of Unix Application Servers
      80
      0
      0.8


      Unix
      NXDBS
      Number Of Unix Database Servers
      80
      0
      0.8


      Legacy
      NOMIDDLE
      Number Of Legacy Middleware Servers
      0
      0
      0


      Legacy
      NOAPPS
      Number Of Legacy Application Servers
      10
      0
      0.5


      Legacy
      NODBS
      Number Of Legacy Database Servers
      15
      0
      0.75


      Printers
      NNPRINT
      Number of Network Printers
      200
      200
      1


      Printers
      NSPRINT
      Number of Standalone Printers
      200
      200
      0.5


      Databases
      NPRDDB
      Number of Production Databases
      50
      56.666666666666664
      1


      Databases
      NDEVDB
      Number of Development Databases
      50
      56.666666666666664
      1.6666666666666667


      Databases
      NTSTDB
      Number of Test/Certification Databases
      50
      56.666666666666664
      1.6666666666666667


      Network
      NLANPORT
      Number of LAN Ports
      3500
      4094
      3.5


      Network
      NWANLINK
      Number of WAN Links
      80
      0
      2.6666666666666665


      Telephony
      NFPHONE
      Number of Fix Phones
      1700
      1666.6666666666667
      2.125


      Telephony
      NMPHONE
      Number of Mobile Phones
      800
      255
      1


      Datacenter
      NRACKS
      Number of Racks in Datacenter
      200
      2


      Datacenter
      NBCPPOS
      Number of BCP/DRP Positions
      100
      1


      Logistics
      NPURCHASE
      Number of Purchase Order per Year
      4000
      4000
      1.8181818181818181


      Logistics
      NMOVES
      Number of Position Moves per Year
      1500
      1000
      1


      Change
      NCHANGE
      Number of Application Rollout per Year
      250
      150
      3.75


      Total
      Total
      59.523317872603577


      -3
      0
      3 3
      14
      3
      False False


      R2C5:R28C5,R31C5:R33C5

      Equal
      0





      Category
      Position
      Low EndLow End Company: IT is a commodity. Processes can work without IT equipment for a while.
      AverageAverage: Some Business processes rely on IT,but not the core ones.
      High EndHigh End: Core Business process heavily rely on IT availability.


      Desktop
      Desktop Support Level 0
      2.2825850340136058
      2.5336693877551029
      2.7870363265306133


      Desktop
      Desktop Support Level 1
      18.260680272108846
      20.269355102040823
      22.296290612244906


      Desktop
      Desktop Support Level 2
      2.2825850340136058
      2.5336693877551029
      2.7870363265306133


      Windows
      Windows System Ingeneer
      4.2971428571428572
      4.7698285714285715
      5.2468114285714291


      Unix
      Unix System Engineer
      6.4571428571428573
      7.1674285714285721
      7.8841714285714302


      Legacy
      Legacy System Engineer
      1.25
      1.3875000000000002
      1.5262500000000003


      Databases
      Database Administrator
      4.3333333333333339
      4.8100000000000014
      5.2910000000000021


      Network
      Network Administrator
      6.1666666666666661
      6.8449999999999998
      7.5295000000000005


      Telephony
      Telephone Administrator
      3.125
      3.4687500000000004
      3.8156250000000007


      Logistics
      Procurement Officer
      2.8181818181818183
      3.1281818181818188
      3.4410000000000012


      Datacenter
      Datacenter Operators
      3
      3.33
      3.6630000000000003


      Change
      Change Manager
      3.75
      4.1625000000000005
      4.5787500000000012


      Datacenter
      Datacenter Operators
      3
      3.33
      3.6630000000000003




      0
      0
      0




      0
      0
      0




      0
      0
      0




      0
      0
      0




      0
      0
      0


      Management
      Infrastructure Manager
      0
      0
      0


      Total
      Total
      61.023317872603592
      67.735882838589987
      74.509471122448986


      3
      14
      False False


    • #3253046

      staff Size

      by aedward ·

      In reply to Staff Size help

      In my humble Opinion , i do not think you need a network and a system administrator. A very good network administrator can work as a system administrator . If the network is properly set up with the right policies implemented at the server and firewall levels. the network admin can manage so many things remotely.
      My fear is that you will need a database administrator for the MS SQL / ORACLE server .

      suggestion : hire one network admin to do system adm , manage sharepoint, communication server E- commerce , voIP , web conf and wireless infrastructure .

      If i can have the breakdown of the intended job funtions for the two people on your proposal , i can see how i can re-arrange to hire minimum number of personnel.

      drop a mail to aedward@ecomarinegroup.com
      i will be glad to help more.

    • #3254265

      extra staff

      by rob mekel ·

      In reply to Staff Size help

      As the company y’re working for has just 100 employees, it won’t be the number of users that will give you a headache. It will be more into the number of different servers and services that you run next to availability of these systems/services.

      As long there is a 9 to 5 availability request it won’t be much of a problem to run it with, to the max, 3 co-workers, being y’re helpdesk person, yourself and one network/system admin. This is if you yourself can coop with the databases.

      If availability shifts to a more wider range you will have to put in more personnel or outsource the non 9 to 5 tasks. Basics here are if it becomes a 24×7 availability then you will need for every person with a task of the 9 to 5 operations, at least, 3 extra persons, totaling 4 for every task, as days off (weekends) and other “vacation? like days have to be covered by this.
      Then there is your own job. As it won’t be a 24×7 job you still have to consider that there has to be an upscale emergency path to inform management when having trouble.

      As you say that you are designing a new infrastructure I guess you don’t have deep knowledge off databases. So you will have to consider hiring a DBA.

      If needing some extra help or clearance please do mail me.

      Rob

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