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by lwoldt

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I am running Windows XP Professional and all was good for a while but suddenly, about a week ago, the Help and Support button and Windows Update site both stopped working.

If I do the 'Start'and click on 'Help and Support' nothing happens.

Somewhere near the same time the Windows Update site stopped responding.

I cannot say for sure that the two are connected - one may have quit before the other.

I seem to remember a way to reset the Update site but I am totally baffled as to why the Help and Support stopped working.

Thanks in advance for any help you can give on either of these two issues.

4 replies

by lizzy

There's a TR article from the 15th that may help you re-enable it. It will at least tell you where the settings are located in the registry. You may want to check the Windows Update site rather than going through the WU link in your browser--perhaps do a re-install of the browser and\or any updates. The WU site for XP users is great in that you can check previous updates, when they were done is listed and whether or not they were successful. It also allows you to re-install them.

The TR article is located here:

https://www.techrepublic.com/article.jhtml?id=r00320020815jdt01.htm&page=1&vf=tt

copy and paste the URL into your browser and remove any spaces before pressing enter...

Hope this helps.

by lizzy

Don't forget to check out the discussion following the article and perhaps joining or subscribing to it for further assistance.

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