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start up problem

By brett.hollis1 ·
when i have installed my drivers for my trust 514dx 5.1 sound expert optical it restarts my computer but keeps stopping on a black screen just before the logon screen now if i remove my usb mouse it boots up and then i can plug my mouse back in and it all works i have tried the newest drivers and it's still the same how can i stop this from happening

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What kind of computer is it?

by jimmy-jam In reply to start up problem

There is a known problem with Dell PC's running Norton AV on boot up. I've only heard of it with optical drives but it is the same symptoms you're descibing.

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