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Startup problem

By emlodge ·
When starting windows we get to desk top but the hour glass is full and unable to click on anything including the start button on bottom left. We have to manually shut down with on/off button & than ms message appears asking me if I want to close current running program which I reply yes. This happens about every other time & is annoying, can anyone shed some light on this.

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by w2ktechman In reply to Startup problem

The problem is due to the releasing of memory for a program or dll. Since you didnt mention which problem I cannot go further into detail on the issue. Scan for spyware/malware/viri and post back with more info.

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by emlodge In reply to Startup problem

Have run anti virus/adware etc. It did find a few viruses which were deleted. Checked all the obvious places for trouble shooting to no avail.
Not sure about memory or dll, memory should be fine.

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by mjd420nova In reply to Startup problem

You need to identify what program is running. I've seen this with trojans, when they can't hookup with the internet and call home, they lock up and prevent normal booting. Most problems occur when this trojan disguises itself as another program and takes over control. The cure is to clean it out, and the worst case is to reformat and reload, as the trojan has buried itself into the OS and can't be eliminated any other way.

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by pierrejamme In reply to Startup problem

As the others have said. Do a <Ctrl><Alt><Del> to see what progam is "not responding" or what Service is taking all the CPU (99% or 100%). If you don't see anything do a file run msconfig <enter> and disable everything in the Startup folder and everything but Microsoft Services (Hide Microsoft Services and then disable all) in Services, reboot and see what happens.
Report back with everything you see.

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by zlitocook In reply to Startup problem

Have you tried loging as the local admin. and dose it still do the same thing? It could be something with the profile. Try doing a system cleanup, defrag and scan disk. What did you use to check for virus/ maleware? It could have missed alot of stuff.

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by HAL 9000 Moderator In reply to Startup problem

When you do AV & Spy ware Scans for problems like this you need to do it in Safe Mode as you will find far more problems and be able to remove them that way when they will not appear in Normal Mode.

To get into safe mode press the F8 key between the POST Screen and the Windows Splash Screen opening and select Safe Mode. Just make sure that you have everything up to date before starting this procedure.


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by fungus-among-us In reply to Startup problem

Since your AV program did find some infections, it is possible there were other things in place that may NOT have been detected. Did you run any spyware detection tools?? Also, how do you connect to the internet?? I've been able to get slow responding systems to behave better when I've disconnected it's access to the internet (for broadband type connections).
I concur with some of the other suggestions... always try to run your AV and spyware scans when you are in SAFE-MODE.
Good Luck

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