General discussion

  • Creator
    Topic
  • #2257458

    Startup problem

    Locked

    by emlodge ·

    When starting windows we get to desk top but the hour glass is full and unable to click on anything including the start button on bottom left. We have to manually shut down with on/off button & than ms message appears asking me if I want to close current running program which I reply yes. This happens about every other time & is annoying, can anyone shed some light on this.
    Thanks…

All Comments

  • Author
    Replies
    • #3212879

      Reply To: Startup problem

      by w2ktechman ·

      In reply to Startup problem

      The problem is due to the releasing of memory for a program or dll. Since you didnt mention which problem I cannot go further into detail on the issue. Scan for spyware/malware/viri and post back with more info.

    • #3212875

      Reply To: Startup problem

      by emlodge ·

      In reply to Startup problem

      Have run anti virus/adware etc. It did find a few viruses which were deleted. Checked all the obvious places for trouble shooting to no avail.
      Not sure about memory or dll, memory should be fine.

    • #3212854

      Reply To: Startup problem

      by mjd420nova ·

      In reply to Startup problem

      You need to identify what program is running. I’ve seen this with trojans, when they can’t hookup with the internet and call home, they lock up and prevent normal booting. Most problems occur when this trojan disguises itself as another program and takes over control. The cure is to clean it out, and the worst case is to reformat and reload, as the trojan has buried itself into the OS and can’t be eliminated any other way.

    • #3212849

      Reply To: Startup problem

      by pierrejamme ·

      In reply to Startup problem

      As the others have said. Do a to see what progam is “not responding” or what Service is taking all the CPU (99% or 100%). If you don’t see anything do a file run msconfig and disable everything in the Startup folder and everything but Microsoft Services (Hide Microsoft Services and then disable all) in Services, reboot and see what happens.
      Report back with everything you see.

    • #3212767

      Reply To: Startup problem

      by zlitocook ·

      In reply to Startup problem

      Have you tried loging as the local admin. and dose it still do the same thing? It could be something with the profile. Try doing a system cleanup, defrag and scan disk. What did you use to check for virus/ maleware? It could have missed alot of stuff.

    • #3215337

      Reply To: Startup problem

      by hal 9000 ·

      In reply to Startup problem

      When you do AV & Spy ware Scans for problems like this you need to do it in [b]Safe Mode[/b] as you will find far more problems and be able to remove them that way when they will not appear in Normal Mode.

      To get into safe mode press the F8 key between the POST Screen and the Windows Splash Screen opening and select [b]Safe Mode.[/b] Just make sure that you have everything up to date before starting this procedure.

      Col

    • #3276744

      Reply To: Startup problem

      by fungus-among-us ·

      In reply to Startup problem

      Since your AV program did find some infections, it is possible there were other things in place that may NOT have been detected. Did you run any spyware detection tools?? Also, how do you connect to the internet?? I’ve been able to get slow responding systems to behave better when I’ve disconnected it’s access to the internet (for broadband type connections).
      I concur with some of the other suggestions… always try to run your AV and spyware scans when you are in SAFE-MODE.
      Good Luck

Viewing 6 reply threads