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I work for a Global MNC as a system administrator in the IS dept performing server support for around 2 yrs.

During my time away from office like on medical leave, I was unable to rest as the helpdesk staff contact me instead of my colleagues who is in office. Other reasons is that I m technically compentent and never make the point to refused anyone and also I used to continue perforn my working on medical leave.

My colleague and myself are suppose to cover each other when either one of us re away from the office. But for the past yr, I had been performing her tasks thus spending more time working and spend another 40 hrs on top of the standard 44 hours required by the my country labour laws. Also we had disputes due to different working styles .

I had made known to the line manager but to avail, it still remain the same and since then I had decided not to handle her tasks unless my colleague is not in around. Finally I had my own personal time after stop performing her tasks but this resultant me as unapproachable and unhelpful.

This had resultant me to look for a jobs elsewhere. But to no avail, I did not manage to get through any phone interview as I had problems pronouncing numerous words even though I had no problems with written English.

? What can I do stop as it had affecting my life? Stay or Leave?
? I had try to say No but sometimes but it give perception of being unhelpful and somehow being left out how?
? Also being helpful can also lead to be busybody?
? It had taken a toll on my health but I like what I am doing and like working in the company. Should I move on or stay?
? My effort is not recognized when I try to fulfill the service level agreement to the users but in the end being taken advantage.
? Two years working with someone that is stubborn and also working even on medical leave as it is a day to day operation not a urgency.

4 replies

by oz_media

Do you bill the company for any calls taken on your personal time, medical leave etc.?

I'm not sure what your labour laws are but in Canada, if a client even so much as calls me off hours for 1 minute, I bill a 2 hour minimum at $125.00 hr. Thisresulted in a LOT less off duty calls and when they do call me it is an imperative issue.
OM

by jobothetechnopeasant

If you took time under the Family Medical Leave Act, there are specific responsibilities for both sides. By working from home you and your employer may have legal issues.

by oz_media

I work under contract for several companies and have the protection of my brother's corporate law firm to back me.
Even when I worked as an inside rep for a Packaging company (mid 80's) if they called me at home on a day off it was billable time.
There are many employment laws that most people don't take advantage of as there are also many tax breaks that people are not using to their advantage.
Most people don't realize that after 5 years, you are eligible for 6% holiday pay instead of 4%, however MANY companies won't bring this to your attention and will argue the point until you wave that piece of paper in front of them.
The 2hr minimum I learned about when working at a union job, I then found out it was for ALL employers and not just Unions (in BC anyway, I can't speak for anywhere else).

by aaelwyn

as far as i have been able to discern, if you are on medical leave then you are considered 'unavailable' to your company regardless of whether you receive 'sick pay' or not.
In Ontario, if they are calling you at home, then yes, you are entitled to $125/hr billing after the first minute...or so I've been told. They can not justify the call as free just because you are receiving 'sick pay' because these benefits are covered mostly through the insurance you and the company pay for.
Don't let them take advantage of you but most importantly, contact your lawyer and ask for his/her legal advice.

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