General discussion
Thread display: Collapse - |
All Comments
Start or search
Create a new discussion
If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Strange computer - Network Admin needs advice
He experiences on almost a daily basis very strange behavior. For instance, changing file associations on a weekly basis, certain keys work online but not offline, certain program functions suddenly stop working, PDF files work one day and the next day PDF files cannot be opened, he trys to open a program and a message appears saying it?s already running even though it is not and Word suddenly crashes. I don?t see any newly installed programs
Almost, every day, it is a new strange problem and a challenge for me. I don?t have the same problems on other laptops/clients.
I observed some of these problems myself, some I can?t duplicate. I know the computer is used by his teenagers when it is taken home.
I rebuilt the computer. Unfortunately, after the rebuild, I discovered the user profile I had copied over was corrupt. I checked for viruses and spy ware, and there were none.
How should I handle? Is this a hardware problem. Software conflicts due to user profile corruption? User training? Computer policy issue? I suggested a rebuild but user sayes no - too much down time. Do these events justify buying a new computer? I am out of ideas and it?s turning into a conflict because this person is in upper mgmt. Help, pls!