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Strange issue with emails not showing up in Outlook 2011 inbox

By demonjrules ·
Tags: Mac, Software
One of my clients is having a really weird issue with Outlook on her Mac. 90% of the time she is able to connect to our exchange server (port 993) and get her email but every once in a while she will have emails that don't show up in her inbox. She will receive them on her phone and they will show up in outlook web but they just don't show up in her outlook 2011 inbox. What is weird is that she'll use the search bar in outlook to search by the subject line of the email she did not get and it will show up in the search results. Once she closes out of the search results, it will show up in her regular inbox. What? Can anyone help me figure out this strange issue?

Outlook 2011 with IMAP (993)
Exchange Server 2007

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IMAP4 and POP3 differences

by BFilmFan In reply to Strange issue with emails ...

Is Outlook in cached mode? The key difference between the protocols is that IMAP4 provides access to mail on a server and doesn’t download it to the local machine, compared to POP3 which does download mail to the local machine (note: there is also an option to leave a copy on the server).

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