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Strange "Program Error"

By theav ·
Only one of our users is reporting this problem, and then, only on a handfull of their PCs...

"xxxx.exe" has generated errors and will be closed by Windows".

The error occurs once per day at most, and sometimes, only once or twice per month (they say no background tasks are running at the time the error occurs). When the error occurs, our application is generally idle... the user is in Outlook or some other program, or not in any programs at all (everything is minimized to the task bar).

The Dr. Watson log is pointing at our app, but I cannot tie anything in the log directly to our program.

This handful of PCs is at the SP4 level.

Can anyone offer suggestions on how I can track the cause? How can an idle program cause a memory exception?

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by theav In reply to Strange "Program Error"

Thanks for your answer!

I probably goofed by indicating "xxxx.exe". I meant that was the name of our application. That being the case, do you still feel it's some sort of virus?

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by Black Panther In reply to Strange "Program Error"

What does the application do???

If it is an "authentic" application you may need to uninstall and re-install it.

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by theav In reply to Strange "Program Error"

There are two of our programs that are the most heavily used... one is a Service Order application and the other is an Account Inquiry application. Both programs have appeared in the Dr. Watson logs, with the service order app showing most frequently. Both have been recently re-installed. The user indicates that this problem has occurred on a prior release of our products as well, still, only on a handful of his PCs.

The very puzzling thing is that typically, when the error occurs, these two programs are normally idle while the user is viewing emails or is working in other programs not written by us. None of our other users are reporting the issue.

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