strange sound problem

By ummarr ·
i was playing a video on my laptop running windows 10 suddenly sound became bad... after this i restarted my laptop and sound was working fine...
but after again i booted the sound was again coming bad from speakers as well as headphones... i unistalled old drivers and installed latest drivers but it didnt work... installed fresh windows 8.1, on first boot sound was working fine.. but after i again booted my laptop sound was bad...
Also the default system sounds works fine, like if i test any sound in playback devices the sound is fine
also if i increase volume to full from tray slider the sound work fine. But if i play a video or song the sound comes bad......
Confused if it was a software issue then changing os would solve this.... if it is hardware issue then why sound works fine in system sounds and sometimes in my videos or songs?
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simple tips

by sansu.abraham In reply to strange sound problem

Few simple steps I would suggest:
Go to control panel - go to device manager - select the audio driver - click on update driver else go to sound in control panel and ensure the master gain is not maxed out or in the red. Try accessing sound card by right-clicking and selecting sound card manufacturer to check if it is aftermarket sound card. Try with their specific interface/software and update it.
If it is some hardware fault take back.

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