Back ground, user was on another network, profile is at least fours years old that was when they migrated from what I think was a UNIX server. We are on Server 2003 all servers are fully patched, all workstations are brand new HP 5100, one gig memory, 80 gig hard drives, XP Pro SP1/W parts of SP2 installed. Office 2003 and almost all other apps. are web based.
Here is the user?s problem from any Office program, Word, Excel ECT. If he tries to use send to mail recipient it errors out saying can not send to mail recipient and locks up. He has to use task manager to close the Office program. But if he uses Outlook 2003 and attaches the document fine. This happened to him before he was moved to this floor.
Second problem this did not happen at his last location. He uses a Palm Zaire 71 (I have the same one with no problems) I installed the software by using run as; the workstations are locked down per GP.
It worked great the first month but one day he called me saying the Palm would not sync, I looked and none of the icons were there for the Palm. But the program was listed in add/remove programs and it was in c:\programs. I removed the Palm software and reinstalled, about a week later it happened a second time. I called the network team and told them what was happening and I suspected his profile was going corrupt. They checked and told me it has to be a bad install but nothing about him not being able to send email from with in office programs.
So I completely remove the Palm software and all registry entrees and there were allot of those. The last time it worked but the next day the software was gone from his login. I down loaded the newest software from Palm and installed it; oh we use Websence for internet and Norton corp. I scanned his computer with Root kit reviler, Spybot and five or six other programs. If I log into his computer I see all the Palm Icons and have no problem with it.
I have defragged, scandisk and thinking maybe his profile on th
