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Strange USB problem

By dbrownd ·
We have a problem where Windows XP SP2 appears not to even notice that one of our USB devices has been plugged in. That is to say, we don't get the "device connect" sound and the device no longer works.

The device in question happens to be a DYMO Labelwriter printer, but we have had this problem with other devices occasionally in the last few years.

1. The printer works fine on another computer.
2. Another identical printer fails the same way on this computer.
3. Using a different USB port makes no difference.
4. Other devices (usb mouse, flash drive) work fine on all of the ports on this computer.
5.We have tried the usual uninstall/reinstall but the install program doesn't see the printer when it is plugged in at the appropriate time in the install process.
6. There is nothing unusual in the event log.

Any ideas?

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All Answers

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Updates and Device Manager

by retro77 In reply to Strange USB problem

1.) Do you have all the latest updates?
2.) Is there a yellow exclamation mark in device manager?

Here is the driver page for DYMO, might have to download these and install them in Device Manager:
https://global.dymo.com/enUS/RNW/RNW.html?pg=std_adp.php&p_faqid=101

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Thanks for the reply.

by dbrownd In reply to Updates and Device Manage ...

1. We are running the latest version of the Dymo software and are up to date on Windows updates as well.

2. No problems are indicated in device manager.

I find it really strange that we don't get the device connect sound when we plug the printer in.

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Dumb Question:

by retro77 In reply to Thanks for the reply.

The device has power right? Also does the device work on another computer?

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Not so dumb

by dbrownd In reply to Dumb Question:

Yes, it has power and does work on another computer. Another identical printer is also ignored but an HP printer is recognized immediately by the same port.

I think we're going to just reinstall Windows.

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Very Odd

by retro77 In reply to Not so dumb

That it recognizes the HP printer but ignores the other printer device. Windows reload if its feasable.

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