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Stress causes missed workdays for IT pro

By mackenangie ·
I HAVE READ SOME OF THE REPLIES TO THE ABOVE SUBJECT AND I HAVE NOTICED THAT A FEW OF THESE ARTICLES SUGGEST TAKING A SHORT BREAK .. BE IT FOR LUNCH... TO TAKE A WALK, ETC.
HOWEVER, THE TYPE OF JOB I AM IN (TECH SUPPORT) YOU HAVE TO LOGIN AND OUT ... BREAKS ARE ROSTARD FOR YOU AND YOU WORK ON A STATS BASIS WHEREBY YOU HAVE TO BE ON THE PHONE LINES FOR NO LESS THAN THE REQUIRED SPECIFIED TIME.. YOU SHOULD BE ABLE TO HANDLE A TROUBLSHOOTING ISSUE IN APPROX 15 MINS/ HANDLE 30+ CALLS A DAY.
YOU CANNOT JUST GET UP AND WALK AWAY FROM YOUR AREA UNLESS VISITING THE BATHROOM AND A YOUR STATS (AVERAGE HANDLING TIME FOR EACH CALL) ARE MONITORED EVERY DAY AND KEPT ON DATABASE.
THESE ARE HIGHLY STRESSFULL WORKING CONDITIONS.. ...YOU ARE UNDER PRESSURE.. NOT ONLY FROM ANGRY CLIENTS, BUT SUPERVISORS.MANAGERS TO REACH THE ABOVE TARGET... EVEN IF A PARTICULAR CALL IS HARD TO TROUBLESHOOT AND SO CAN TAKE UP TO AN HOUR IN SOME CASES..THIS FRUSTRATES YOU EVEN MORE BECAUSE YOU KNOW YOUR STATS ARE DOWN,ETC ETC.
ANYWAY, I DID SAY I WOULD GAIN EXPERIENCE FROM TECHNICAL SUPPORT FOR ANYWHERE FROM A YEAR TO TWO YEARS.. BUT I THINK I WILL JUST STICK THE YEAR AND MOVE ON TO WEB DISIGN, AS I DO HAVE DISTINCTION IN WEB AUTHORING AND WANTED TO EVENTUALLY MOVE TO THIS AREA ANYWAY... ROLL ON FEBURARY WHEN I TAKE MY COURSE IN WEB DISIGN AND BY LATE SUMMER I SHOULD KNOW WHERE I STAND AND WILL MOVE ON.

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