General discussion


Stupid User and Admin Tricks: Top Ten

By robo_dev ·
1) All the data for a medical practice lost after it was found that the user had been doing daily incremental backups for two years, on the same backup disk (no full backup existed).

2) User fed clasp-envelope through laser printer (note deep groove worn into fuser roller).

3) Server backup failing every day since help desk personnel would reboot the server when it got slow (during backup).

4) Server admin set AM/PM wrong on server, forced entire building to logout after 12:00 noon.

5) Toddler visiting data center pushes 'da big happy red button' (data center emergency power off).

6) Programmers making popcorn trip FM-200 system in data center after smoke from their microwave drifts into an air vent.

7) User configures background and foreground colors of terminal to be the same, says she cannot connect to mainframe, yet somehow the cursor was in the correct screen position.

User plugs ethernet hub into both switched ethernet jacks in his office, causing network outage since spanning tree was disabled.

9) User of old daisy-chained Ethernet admits that he disconnects everybody downstream from him when he's under deadline to get his work done.

10) Vendor plugs in Linksys router in conference room, assigning 192.x.x.x addresses to 80 people at the corporate headquarters, including the CEO and his staff.

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#4 takes the cake here. This begs the questions...WHY and HOW?

by ManiacMan In reply to Stupid User and Admin Tri ...

Who in their right mind brings a toddler into a data center? It's bad enough people are bringing their noisy and rowdy rugrats into the office and allow them to run around unsupervised, but what moron allows a toddler into a data center? I can't blame the child here, because the child is naturally curious and only being a child, but the idiotic parents are to blame for this. I'm surprised the child wasn't hurt or worst, killed, as there could have been things there like an exposed grounding cable or open floor tile. A datacenter is not a romper room! I bet the parent of that kid got fired afterwards, and although it's harsh to do this to a parent who recently had a child, harsh lessons must be taught for irresponsible behavior. I'd like to know where the CTO or CIO was when this was going on, unless it was his/her kid that pushed the big red happy button. I can see the headlines now..."Technology Executive Causes Millions of Dollars To Be Lost by Firm Because His Child Caused a Power Outage In the DataCenter...story at 11"

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LOL -- these were good

by w2ktechman In reply to Stupid User and Admin Tri ...

One time I was on a 2 week contract at a small co. The contract was for deskside, but the server admin was on vacation, and the deskside tech was on vacation at the same time. So they asked me to do backups as well.
NP, except that they wrote how to switch the kvm on the keyboard, but never warned of another (stupid) key combo.
The KVM used something like ctrl -- and a special button on a MM keyboard. But the keyboard was under the table and had a short cord, so I had to kindof estimate where the other button was. Unfortunately, the other combo was the one I had set off (the next button over + ctrl).
What it did was shutdown the servers. Yes, they programmed a key right next to the kvm switch to shut down the servers??? It only took once, and the next 9 times I was using a flashlight to make sure I got the right combo (

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When what should have been a simple project was anything but

by ManiacMan In reply to LOL -- these were good

Back in 2006, I was employed as a consultant for a small IT firm whose major client, a startup insurance brokerage, was undergoing massive expansion and opening up remote office in multiple locations. I was tasked with traveling to those offices and setting up the servers, NAS devises, and data side of the network, but the last office I visited turned into an IT professional?s worst nightmare. This office was located on the island of Bermuda in Hamilton to be exact. Many weeks were spent procuring the required electrical circuits, servers, racks, Cisco switches and routers, VoIP phones, and Nortel PBX before I finally booked my hotel and flight, which in itself was a crazy process as it was during the summer holiday season and everything was booked. Anyway, the Bermuda office had a local office manager who was somehow tasked to be in charge of the IT operations, yet was barely qualified for the role. I had made the huge mistake of assuming she knew what she was talking about and took her word for it when I asked if everything was in place and ready for me to arrive on site for the data side of the system deployment. So I arrived in Bermuda, settled into my hotel room, and finally grabbed my laptop and other stuff and made my way to the office. When I arrived, I took a quick survey of the server room and my mood went from excited to outright enraged. Supposedly, this same person who assured me everything was in order hired some local IT contractor to setup the Cisco 3750 layer 3 switches to support both the data and VoIP side of the network. We had our own local Cisco engineer back in the USA, but due to Bermuda laws, he was not able to perform any onsite work on the Cisco equipment, thus justifying why a local IT contractor was hired. When I took a look behind the racks, all that he did was to rack mount the switches and nothing more, yet billed the company for it. There were no crossconnect cables, no power cables, no patch cables to the panels, and the switches had no configuration information whatsoever. I was now starting to sweat profusely and was screaming every profanity I could think of because I didn?t expect to see such calamity. I called my manager back in the USA and stated the situation to his shock and dismay. To make matters worst, the office had an unreliable and very slow residential class DSL connection to the internet which I was forced to use to allow my manager and the local outsourced Cisco provider back in the USA to remotely connect to my laptop and configure the switches through a serial console cable. To make a long story short, I pulled through with the help of my team back in the USA and even got the VoIP phones working with the PBX, not knowing anything about this technology, as I was there to setup the servers and NAS devices only, but I figured it out anyway. In the future, I will be more diligent and hold people accountable for this because I never want to go through such a hellish experience again. I guess I should trust people, but also verify their statements as well so as not to put myself in this situation ever again.

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Did I tell you how I was working in a crammed IDF closet and knocked the

by ManiacMan In reply to LOL -- these were good

power cable out of the back of a Cisco switch with my butt when I bent over to work on the back of server rack, bringing down the entire floor and the wireless microwave uplink to the the other office in the remote building across the street? Let's just say it wasn't pretty, but hey, I'm not an acrobat and can't contort myself into such small and tight spaces. It's not my fault the idiot who designed the IDF closet didn't take normal human body dimensions into account.

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And another one

by NickNielsen In reply to Stupid User and Admin Tri ...

In this case, the store was using the server room as overflow storage (rather than go through what they already had and destroy 15-year-old documents). One morning, somebody placed the penultimate box on the stack behind the server rack, adding just enough pressure to the stack to finally pull the plug on the UPS power cable from the wall. Previous boxes had managed to pull the USB PowerChute cable from the back of the UPS. Nobody heard the beeping...

The entire rack went down HARD taking the store with it...on Thankgiving Eve!

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