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Suggestions on software to run a small IT consulting business

By gechurch ·
Hi all,

I work as a consultant for a company that essentially works as an outsourced IT department for small businesses. We are looking at moving away from our home-grown software that manages clients/timesheet/sales etc and to a third-party system.

We are a small comany (there are about 4 techs and a couple of managers) and we aren't likely to grow past 6 or so techs in the foreseeable future. We need the software to:
* Make it very quick and easy to enter labour (both billable and non-billable like admin work and even lunch breaks). An iPhone app or at least web interface would be ideal.
* It must support entering contracts with prepaid hours. We don't send out bills; we simply deduct labour from the clients remaining hours.
* Have good reports (we send reports showing all labour performed in the past quarter). Being able to customise reports isn't a deal-breaker, but isn't far off.
* Must handle ordering of parts.

We use Outlook extensively for calendars and reminders. An Outlook add-in that automatically created reminders for things like contract renewals would be great.
We currently use MYOB so export to MYOB would be great, or if the software handled invoicing internally that would be fine too.

We are only looking to pay about $1500 (would prefer a perpetual license, but we aren't against a subscription if it is cheap enough). For the right product we would happily pay more.

I've only found two products that seem a good fit; CommitCRM and AyaNova. I've also got TigerPaw, ServiceCEO and Autotask Pro as candidates to check out, but my impression is they will all be overblown for our needs (which means added complexity and therefore more overhead when entering timesheets etc). They also all look to be way out of our price range.

What are others out there using? Our needs are far from unique, so I'm sure there must be other good alternatives out there. For those using CommitCRM and AyaNova, what has your experience been like? Are there any major pains with either?

Thanks very much to anyone who takes the time to comment.

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