I am in the process of renaming our tech support team, and my CIO is concerned about compliance with industry naming standards.
We are a relatively small group (4 full time staff, including myself plus 2 summer interns — we support around 500 computers worldwide). The team handles helpdesk calls, deskside support, 2nd/3rd level support, and software/workstation engineering and distribution. In addition, we handle support of video-conferencing, cell-phones, and almost any other technology – short of actual telephony.
Currently we use the terms PC Helpline and PC Tech Team interchangeably. I would like to come up with a term that encompasses more of what we actually support — my preference is Technical Assistance Center — but the CIO feels that this is not a commonly recognized IT term.
Finally, I would like to change my own title, which is currently “PC Technical Team Lead”. I am now at the manager level, and would like that to be reflected, possibly employing part or all of the new team name.
Thanks for any thoughts or suggestions.
Paul
