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symantic endpoint Error- upgarde patch cannot be installed

By net-guru ·
we are at domain environment (WINDOWS xp Sp3 TO MOST OF CLIENTS)and there are symantic endpoint (version-11.0.6100 645) installed in all users PCs.
the problem is that there is an error msg appears every half an hour. THE MSG IS
"" THE UPGRADE PATCH CANNOT BE INSTALLED BY THE WINDOWS INSTALLER SERVICE BECAUSE THE PROGRAM TO BE UPGRADED MAY BE MISSING, OR THE UPGRADE PATCH MAY UPDATE A DIFFERENT VERSION OF THE PROGRAM. vERIFY THAT THE PROGRAM TO BE UPGRADED EXISTS ON YOUR COMPUTER AND THAT YOU HAVE THE CORRECT UPGRADE PATCH ""
I HAVE REINSTALLED THE SYMANTICS ENDPOINT PROTECTION and follow the update procedure. It seems that the problem related to norton ghost update, because the live update was working fine till it reached the norton ghost update.
So any help or suggestion!

Thank you

Thank you so much, I really apperciate your time.
Alaa

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