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System Admin Duties - What Do I do now?

By KaryDavis ·
I am a desk top support person who was hired about 3 months ago by a company whose IT department consisted of one person. The company is a hotel management company that owns and operates 9 hotels. The Network maintenance and monitoring was outsourced to a large company and my fellow IT person handled the network administration duties and server maintenance while my job was to focus on the user community and database needs.

Although I have two degrees, one in Software Development and the other in Network Management, my hands on experience has been mainly in the client support field.

One month after I was hired the other IT person quit & the business relationship with the outsourced company was dissolved the very same day. What followed was a very turbulent time of me trying to keep my feet under myself as the boat was rocked in very high seas.

Now things have settled a bit, and we have hired a consultant who will be handling the hardcore Network items, such as caring for our routers, switches, VPN's, etc. I am now responsible for an Exchange Server and three other servers. I have purchased an Administrator's Guide for the Exchange 2000 Server, and it has helped me learn how to add new people, and remove departed people, reset passwords, etc. But I'm confused a little with the login scripts and Sophos Antivirus updates. I'm also worried that I might be missing something that I'm won't be aware of until it becomes mission critical to the company.

Any advice on what procedures I should consider or what problems I need to look out for, or any comments at all would be deeply appreciated.

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What Do I do now?

by roctanberg In reply to System Admin Duties - Wha ...

just keep an eye on cpu activity on your servers I would change Sophos Antivirus for nortons corp.edition and set a box to retrieve updates automatically and have all machines update at logon from that box.
Do you have a firewall if not get one we got the 515E cisco with VPN and 75000 connections for 4 grand and you can do a lot of monitoring with the firewall and filtering.
"But I'm confused a little with the login scripts" these are just bat files that you put in the users logon path to mapdrives and set things you want the user to have or do at logon and study up on profiles and policies.
Hey and good luck with it all, my job was to keep things running for 7 buildings with 7 servers and 859 nodes it can be fun and it can be a pain.

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What Do I do now?

by roctanberg In reply to System Admin Duties - Wha ...

just keep an eye on cpu activity on your servers I would change Sophos Antivirus for nortons corp.edition and set a box to retrieve updates automatically and have all machines update at logon from that box.
Do you have a firewall if not get one we got the 515E cisco with VPN and 75000 connections for 4 grand and you can do a lot of monitoring with the firewall and filtering.
"But I'm confused a little with the login scripts" these are just bat files that you put in the users logon path to mapdrives and set things you want the user to have or do at logon and study up on profiles and policies.
Hey and good luck with it all, my job was to keep things running for 7 buildings with 17 servers and 859 nodes it can be fun and it can be a pain.

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Exchange is pretty east these days

by dilligaffer In reply to System Admin Duties - Wha ...

I'm a LAN Admin for a Healthclub - just found out we're the largest private club and 13th largest in the nation so I always think we're small potatoes but I guess not.

Anyway Exchange 2000 had me panicked too but I bought the Microsoft Exchange 2000 Server Admin's Pocket Consultant . . . author William R. Stanek. It's an easy read and great reference. Things to remember from the Exchange System Manger Mailbox store you should limit size of mailboxes and size of incoming attachements. I almost learned a hard lesson - we were running very close to 14 gig of used space. Microsoft Exchange will SHUT DOWN WITHOUT warning if you reach 16 gig to force you to purchase Enterprise versions. They don't even give you time to free up space. This happened to another site and they had 3 days of NO MAIL.

Next depending on what type of servers you run I'd say bring in a consultant for a few hours once you have some questions. I've taken classes and am an MCSE and believe me there's nothing like a consultant to answer specific questions. Classes are a help to learn the processes but lack in answering the specifics needed for a smooth sail..

hope that helps and good luck - believe me I've been there so I know how you feel.

kmk

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Thanks!!

by KaryDavis In reply to Exchange is pretty east t ...

Yes...we have a firewall, and the company did hire a consultant who works closely with me on the hardcore issues for the network, routers, switches, timeclocks...etc. The consultant is presently helping to create a topology of our LAN/WAN and document our router configurations. I'm very comfortable with him and he is patient with me taking the time to be sure I understand answers to my questions.

I was more worried that I was missing something on the admin end, and appreciate the comment about limiting the size of the mailboxes!! Thank you both for taking the time to respond...

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Need a group

by dilligaffer In reply to Thanks!!

Well what I'd love is something like a quarterly gathering of folks what are LAN/Network Admins specifically running Win2K servers Exhange 2000 and in the Hospitality industry like myself. Problem is I'm in Chicago and the organizations are usually full of corporate admins running large scale networks and they've never heard of POS....anyway good luck

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