I am a desk top support person who was hired about 3 months ago by a company whose IT department consisted of one person. The company is a hotel management company that owns and operates 9 hotels. The Network maintenance and monitoring was outsourced to a large company and my fellow IT person handled the network administration duties and server maintenance while my job was to focus on the user community and database needs.
Although I have two degrees, one in Software Development and the other in Network Management, my hands on experience has been mainly in the client support field.
One month after I was hired the other IT person quit & the business relationship with the outsourced company was dissolved the very same day. What followed was a very turbulent time of me trying to keep my feet under myself as the boat was rocked in very high seas.
Now things have settled a bit, and we have hired a consultant who will be handling the hardcore Network items, such as caring for our routers, switches, VPN’s, etc. I am now responsible for an Exchange Server and three other servers. I have purchased an Administrator’s Guide for the Exchange 2000 Server, and it has helped me learn how to add new people, and remove departed people, reset passwords, etc. But I’m confused a little with the login scripts and Sophos Antivirus updates. I’m also worried that I might be missing something that I’m won’t be aware of until it becomes mission critical to the company.
Any advice on what procedures I should consider or what problems I need to look out for, or any comments at all would be deeply appreciated.
