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  • #2215760

    System files deleted after virus deletion!!! Help!!!

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    by neptune714 ·

    System files deleted after virus deletion!!! Help!!!
    I was browsing the net and got a warning from Norton that it found a threat and quarantined it. All of a sudden my computer restarts itself. I quickly unplug it from the internet, boot it up in safe mode, run Norton, delete over 25 viruses, restart the computer si that I can install malware bytes, but I can’t. It doesn’t recognize any file that I click on. Doesn’t recognize applications, doesn’t even recognize the run function. It asks me what program I would like to open the run function with. Won’t recognize a system restore. It’s as if major dll. files have been deleted or something. What can I do??? Please help, I am desperate.

    This computer has an F11 functin that will reset it to factory settings, but I am afraid if I do that, it may not work because if dll. files have been deleted, then it may not recognize that command.

    Any advice? Thank you SO much for responding!

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    • #2942588

      Ignore the F11

      by charliespencer ·

      In reply to System files deleted after virus deletion!!! Help!!!

      That will reset the system BIOS settings, but that’s not where your problem is.

      Repost this using the ‘Ask a Question’ button instead of the ‘Start a Discussion’. I’ve seen this problem, but I can’t remember the solution. Someone on the ‘Question’s forum can help you faster than I can recall.

      Be sure to mention if you can boot to Safe Mode, and whether you have the manufacturer’s Restore CD / DVD.

      • #2942571

        F11

        by nicknielsen ·

        In reply to Ignore the F11

        Dell used to use F11 to initiate the restore process from the recovery partition. I still have some of those PCs in my stores.

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