System files deleted after virus deletion!!! Help!!!
I was browsing the net and got a warning from Norton that it found a threat and quarantined it. All of a sudden my computer restarts itself. I quickly unplug it from the internet, boot it up in safe mode, run Norton, delete over 25 viruses, restart the computer si that I can install malware bytes, but I can’t. It doesn’t recognize any file that I click on. Doesn’t recognize applications, doesn’t even recognize the run function. It asks me what program I would like to open the run function with. Won’t recognize a system restore. It’s as if major dll. files have been deleted or something. What can I do??? Please help, I am desperate.
This computer has an F11 functin that will reset it to factory settings, but I am afraid if I do that, it may not work because if dll. files have been deleted, then it may not recognize that command.
Any advice? Thank you SO much for responding!
