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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
System files deleted after virus deletion!!! Help!!!
I was browsing the net and got a warning from Norton that it found a threat and quarantined it. All of a sudden my computer restarts itself. I quickly unplug it from the internet, boot it up in safe mode, run Norton, delete over 25 viruses, restart the computer si that I can install malware bytes, but I can't. It doesn't recognize any file that I click on. Doesn't recognize applications, doesn't even recognize the run function. It asks me what program I would like to open the run function with. Won't recognize a system restore. It's as if major dll. files have been deleted or something. What can I do??? Please help, I am desperate.
This computer has an F11 functin that will reset it to factory settings, but I am afraid if I do that, it may not work because if dll. files have been deleted, then it may not recognize that command.
Any advice? Thank you SO much for responding!
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