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System files deleted after virus deletion!!! Help!!!

By neptune714 ·
System files deleted after virus deletion!!! Help!!!
I was browsing the net and got a warning from Norton that it found a threat and quarantined it. All of a sudden my computer restarts itself. I quickly unplug it from the internet, boot it up in safe mode, run Norton, delete over 25 viruses, restart the computer si that I can install malware bytes, but I can't. It doesn't recognize any file that I click on. Doesn't recognize applications, doesn't even recognize the run function. It asks me what program I would like to open the run function with. Won't recognize a system restore. It's as if major dll. files have been deleted or something. What can I do??? Please help, I am desperate.

This computer has an F11 functin that will reset it to factory settings, but I am afraid if I do that, it may not work because if dll. files have been deleted, then it may not recognize that command.

Any advice? Thank you SO much for responding!

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Ignore the F11

by CharlieSpencer In reply to System files deleted afte ...

That will reset the system BIOS settings, but that's not where your problem is.

Repost this using the 'Ask a Question' button instead of the 'Start a Discussion'. I've seen this problem, but I can't remember the solution. Someone on the 'Question's forum can help you faster than I can recall.

Be sure to mention if you can boot to Safe Mode, and whether you have the manufacturer's Restore CD / DVD.

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F11

by NickNielsen In reply to Ignore the F11

Dell used to use F11 to initiate the restore process from the recovery partition. I still have some of those PCs in my stores.

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