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system utilites failing to run

By nancigiuffre ·
Hi All !!
Hope I can "pick someones' brain".
Scan disk will come up, i set parameters, and then it just runs and runs - ck'g fat, ckg.folders - but never completing through.
Disk defrag. also responding in same manner. comes forward, set parameters, start, and it only flickers over and over , instead of beginning to frag. ??

Installed new memory 256 168pin board Early March. All went cleanly.
Used canned air and cleaned machinery proper.
Tweeked all system config settings to optimal.
Etc., Etc.

Chg.d start menu to min. necc., turned off all windows runnng programs, and disabled blockers (virus, spam, popups)

I'm at wits' end. Nothing has helped these Necc. Utilities to run as they should, and Use to ???

Hints. Ideas. Things I may have overlooked or missed ??
Thank you for all replies.

Cordially, Nanci

Ps. Dell optiplex gx100 hard drive,
Windows 98 SE OS

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