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Systemworks problems with W2000

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by hersheyboy

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I am having problems with Norton Systemworks running in W2000. After installation it works ok for a while and then the Liveupdate stops working. It asks me to reinstall it. When I uninstall from the control panel, all seems ok. When I try to reinstall Systemworks, it tells me I have a previous copy of Norton Antivirus which must be uninstalled first. How can I remove all reference to Norton products in the registry so that I can do a clean install ?

4 replies

by shanghai sam

If you use the Symantec Technical Support Website (from the help menu) & navigate through the questions as you see fit. If the answer is not definitive, "continue to Knowledge base" & use the search function with the word "Symclean" (no quotation marks)
Look for the link to How to use SymClean
From there you can download Symclean.zip
There is also a utility called Rnav.exe but it is a bit restrictive to the versions it will handle.
Symclean has worked well for me in the past, on versions 2000, 2001 & 2002.
When you reinstal NSW I think there is an option to run liveupdate as part of the instal, click no & run it manually later.
I have in the past had to use an updated version of Livereg & Liveupdate (lrsetup.exe & lusetup.exe) to cure other instalation issues with Norton products but you would need to explore the Symantec knowledge base if you have further problems.
I hope this is of use

by b_pope

Yes, uninstalling all Norton products is the only way but aside from the registry entries, which will be few once you uninstall through add/remove all norton apps, there are several folders & .DLLs you'll need to find & remove.

To start use add/remove to get rid of
Livereg
Liveupdate
Norton SystemWorks
That's all you can do here.

Go into program files & delete these folders
Norton Systemworks
Symantec

Go to your C: drive & delete this folder
NCDTREE

Go into your windows folder
C:\windows\all users\application data & delete the Symantec folder

C:\windows\application data & delete the Symantec folder

continued....

by b_pope

There's also a couple .DLLs in
C:\windows\system to delete but make sure you right click & check their properties version first, as long as they say Symantec corp you can delete them
symevnt.386
symevnt1.dll

I would now suggest you download &install a program called RegCleaner from this site
http://www.jv16.org/
It will help you see & delete the last items left by Norton.

Don't forget to empty your temp folder & defrag
I you still have problems email me.

by b_pope

Also there's some log files in
C:\windows
Norton utilities
Norton Systemworks
might be a couple more you should see them

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