Our company operates dozens of residential group homes for people with physical and developmental challenges. Over the past three years we’ve gone from no computers in any homes to every home having a computer or thin client, every management staff having email and voice mail, and every home on our network. No small feat for a team of three IT people. Now a director of one of our lines of business has pulled the computers from five homes in an effort to consolidate and control their operations. Granted, they are having some troubles there. But these homes have now been cut off from one of the company’s major forms of communication. Does anyone have any advice on how our IT team should handle this? What can we say to convince him he’s taken a huge step backwards? Thanks.
