Here’s a little background on myself before I get to my question: I received a technical degree in support earlier this year. I got my first IT job last September, and did what amounts to Level I and II work for six months (basic phone support, some network troubleshooting, etc.). I was laid off from that job (telecom industry, go figure) but quickly found work elsewhere. So for the last 4 months, I’ve been doing mostly phone support for remote users. After a few weeks on the desk I was “promoted” to a position where I support people utilizing broadband.
While I am happy enough at my current job, I am thinking of the future. There really is not much room to advance in my current job (I have no desire to be a supervisor or manager at this point). I am looking to move onto Level II next, and then possibly some kind of junior network admin role. I do not want to get stuck in Level I phone support forever, but I realize the importance of paying my dues.
My question is this -what do I need to do in order to be able to go to the next level in my career? More schooling? More experience? Maybe some certifications?
Thanks in advance…
