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Tech Perspective: Collaborative e-mail

By techperspective ·
Many companies depend on the use of e-mail as the primary means of interenterprise collaboration. But according to Gartner, the limitations of e-mail systems often frustrate knowledge workers. One organization, PR firm Hill & Knowlton, illustrated how companies can benefit from adding structure and context to the use of e-mail, by implementing an extranet called HK.net for collaborative knowledge management.

How has your organization extended the value of e-mail? What kind of enhancements would you like to see in your e-mail software? How has your organization's use of e-mail changed over the past five years? How important is collaboration software to the functioning of your organization? Does your organization have an extranet? How effective has it been for interenterprise collaboration?

You can read the related Gartner article, which will be posted 3 A.M. Monday, at
http://www.techrepublic.com/article.jhtml?id=r00220010409ggp01.htm

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Tech Perspective: Collaborative e-mail

by mindbump In reply to Tech Perspective: Collabo ...

We followed a similat track. We moved to a web based email system of our own, which we built on a relational database (SYBASE) platform behind the web face to allow all communications within the system (not necessarily limited to a company) to be indexed and catalogued by subject, recipient, author or any user choice.

Entitlements were critical, but the entire system was built to be administeed by an avrage employee - not hhighly trained tech support. It also empowered users rather than theIT equipment.

Our collaboration system cut down on memory usage because the same file was only stored once. Not endlessly with unknown iterations. It saved bandwidth because only the index to the file attached went with the multiple recipient email.

Phase 2 was when we added the document management system so that items could be checked in/out with version control. There could be single user rules or group use.

A later phase we haven't reached is where an IM system is to be added, and we were working on Phase 3 that would add a service created by Third Voice to be used at the enterprise level for making the site and content usable/searchable/learning-capabale KM tool. Users could find all system held information as well as web-wide information to synthesize with it.

This all a great first step, but adoption is slow and many users are waiting for MS & Lotus to modify yheir systems, even though they were never meant to handle information in this manner.

Good luck to K&K

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Tech Perspective: Collaborative e-mail

by techperspective In reply to Tech Perspective: Collabo ...

Your answer was featured in our Tech Perspective TechMail. To receive your free subscription to the Tech Perspective TechMail, sign up at
http://www.techrepublic.com/techmails.jhtml

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Tech Perspective: Collaborative e-mail

by techperspective In reply to Tech Perspective: Collabo ...

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