I would like to know of any common way to write my own Tech Support Database. I would like to give it a front end on our Intranet webpage, as well as have it able to view a knowlege base of problems that have already been fixed and/or common fixes. I can’t figure out how this might be done or even started for that matter. I would appreciate any ideas anyone might have in order to bring this about, as well as any ideas or possibilities i could look at and see how it is done.
