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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
tech support question etc.
Such as: A client opens up Excel within Word and it freezes on them, what do you do?
Well I'm told you are to ask "the right questions", am I right?
Such as:
What os is the client using? etc.
Is client running any other apps background/forground?
Does this happen only while opening up Excel within Word?
So I need to find some resources on the web or Techrepublic that will give me some insight to the above questions.
Preping for Help Desk/Tech support interviews. How to answer questions and types of questions.
Also one unfortunate problem that I'm working on is that I don't have a photographic memory. That really sucks when they ask you to walk them through something a little more complex than adding a user in 2000 work/server.
Any suggestions?
Way Cool!