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Tell me about HEAT

By twyllie ·
If you are currently using Heat Help Desk software from Bendata, please give me pros and cons about this software. Thanks

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Tell me about HEAT

by gutridgesj In reply to Tell me about HEAT

our org used to use HEAT and i am good friends with another org who uses HEAT and i think it is cool.
when we were evaluating help desk software, HEAT was the one chosen.
lots of nice features to track calls and email technicians. good history tracking of probs and solutions

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Tell me about HEAT

by twyllie In reply to Tell me about HEAT

The question was auto-closed by TechRepublic

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Tell me about HEAT

by dchallis In reply to Tell me about HEAT

Our help desk currently uses HEAT and I have used it in the past on other jobs. Very flexible in it forms creation and database usage and responds very quickly to requests/queries. Lots of good alert, escalation features as well as statistical report generation.

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Tell me about HEAT

by twyllie In reply to Tell me about HEAT

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Tell me about HEAT

by twyllie In reply to Tell me about HEAT

This question was auto closed due to inactivity

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