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Test page failed to print

By iconsoft ·
Hi

I am getting this error, when i am printing with hp Deskjet 1220c printer. In printing properties i clicked on Print Test Page. It does'nt print, and displaying error in print status.
'Test Page Failed to print.....
Operation could not be Completed
Error 0x0000069)

Can anybody help me please

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Questions

by Kenone In reply to Test page failed to print

OS?
How is the printer connected to the computer?
Is the printer on? (Green light)
Is the yellow light blinking?
Did this ever work?

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Additional Questions

by TNT@support In reply to Test page failed to print

Can you print other documents besides the Test Page?

With the Deskjet 1220c I'm assuming you are connecting via a USB cable. Your OS will determine how you approach the problem from here. I see that printer has drivers for Linux, OS X, and Windows.

I recommend uninstalling the printer, deleting all drivers, disconnecting the printer, and downloading the latest drivers from HP's website here: http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=19142&taskId=135&prodTypeId=18972&prodSeriesId=25521&submit.y=5&submit.x=5&lang=en&cc=us

Once that is done, install the downloaded drivers as per their instructions. On Linux and Mac computers most of the time you install the drivers first, then connect the printer. With a Windows install you typically begin the installation, then connect the printer when prompted, and the install continues.

If it still does not work, any you are sure the printer is getting power and is turned on, then replace the USB cable.

The manual for the printer may be found here: http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=135&prodTypeId=18972&prodSeriesId=25521

If you need additional help just ask.

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Unblock the security check for the Windows driver files

by mikey94025 In reply to Test page failed to print

I had a similar problem recently. My Konica Minolta Magicolor 1600W printer connected via USB with Windows 7 wouldn't print a test page, immediate displaying a "Test page failed to print" error. I uninstalled and removed the printer, manually cleaned up printer driver files, and reinstalled everything but the problem wouldn't go away.

I finally traced the problem to the Windows security feature that makes you give permission before running a file downloaded from the Internet. When you click on the installer exe, a Security Warning dialog appears that asks "Do you want to run this file?". There is an "Always ask before opening this file" checkbox that turns off the security check for that one file.

I guessed that the security check was erroneously left on for the other printer driver files in the installer folder. You can right-click on each file and select Properties. In the bottom of the Gerneral tab there is a Security message that says "This file came from another computer and might be blocked to help protect this computer". I pressed Unblock and dismissed the Property dialog via the OK button to turn off the security check for that one file. I repeated the process for ALL the files in the installer directory (it is tedious) and then ran the installer EXE. This time, the printer installation worked and I could print my test page successfully. I'm guessing that the printer driver installer is normally supposed to turn off these security checks on the printer driver files before it installs them in Windows but for some reason it does now.

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