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Testing candiate skills

By jeng ·
Does anyone have any examples to share on how they 'test' a candiates skills? I'm looking for some specific examples around hiring helpdesk staff. Beyond asking the right questions and looking for detailed answers, what does a technical test look like?

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Don't use a scripted test

by mjd420nova In reply to Testing candiate skills

New candidates are "tested" by the others they'll be working with. There are no lists of questions or "rules of engagement". Everyone gets to meet and talk to any prospective new hires to gauge how they wil fit in. Our help desk can usually resolve half of the trouble calls that come in and that's a pretty high percentage so real skills are essential and a technical background is required.

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Ask them questions based on what they claim to know

by Tony Hopkinson In reply to Testing candiate skills

That will get rid of the BSers.

Get a feel for them.

Then a sanity check.

Pick a few regular problems out, from them choose one that shouldn't be a technical challenge and then get one of your people to play the customer.

You know the guys.

Mr know it all
Granny
Mr Stroppy

....

How they interact is way more important than being able to remeber where a menu option in server 2003 is, that they can be trained in.

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