I’m sure all of you, as I have, been in a situation where you were tasked to do something and had know idea how to do it..let me give a scenario I will soon be in and let me know how you would handle it. You’re on a call to fix a home computer. You arrive, troubleshoot, and have no idea why its doing what its doing. So how do you gracefully relay to the customer that you have no idea? Share your own situations please. I’m not good at it, I say I don’t know and have been criticized for it. It’s like people expect you to lie?
