As a senior system specialist many of my projects fall outside the scope of my job description. This is nothing new in today’s IT environment, although one particular project was given tio me to implement. A laptop rollout of 100+ users, this again isn’t a major implementation although to consider that I had to build the original image then migrate it out to all the users then train all the users to be able to use their new laptops in conjunction with the broadband services at their home was enough to make what should have been a quick and painless rollout to a pain staking methodical one. As an added benefit I spoke to my director and the CIO and informed them of the need of after hours support and volunteered to assist any of the new users with phone support if they were having technical issues while at home. To sum it up even after a complete training session with every users 80% of the new laptop users still called me and I was more than happy to assist them all in there problems. As for why I feel betrayed is this, yesterday I was informed that the CEO of the company was having an issue with his laptop, the real situation is that he never connected the laptop months after he received it and wanted someone to come to hishome and show him again the proper operation of the laptop. At this point I thought I would be the one to go and assist the CEO since I trained him originally. As it turns out I was informed by my management that an outside employee from one of the subsidiary corporations would go in my place. I personally know this other employee and I find him highly knowledgeable and competent but part of me feels that I would be better qualified to go, and when I spoke about my problem with this issue tomy director he had stated it was out of his hands and that the proclamation came from the CIO. So now for the first time I ask all of you my colleagues am I wrong to feel this way
