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The Infamous Dr Watson

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by techgirly

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I frequently encounter Dr Watson on my cpu here at work. Sometimes I might go for 2 weeks without one and then some days I will get 15 in one day! The problem is a violation related to IE5. The IS Dept has been upgrading software in our network operating NT to applications such as IE5, Office 2000, Outlook 2000, etc. Myself and other workstation users who encounter the same problems have been told by IS that this will continue to happen until they eventually upgrade from NT to Win2000. Until then there is apparently no fix for this nuisance. My question for anybody that can help is do YOU think IS is correct or do you have some other ideas, suggestions, theories that would be useful as I try to navigate this problem in hopes of a more immediate fix.Thanx!

8 replies

by curacao_dejavu

being in the IT department I do understand their position. You can not have different versions of software installed here and there.
However this is no service to the client.
The error could probably corrected with the latest service pack of IE. However NT doesn't allow a user to install programs , only administrators , so will be dependent of the IS department to install the service pack. The best course of action is to provide us with a comment with the message 1: on screen when the errors occur, 2 the messages that are registred in the eventviewer.
Somebody will of Tech Rep could look it up and provide a detailed answer of what should be done, and with this info you could go to the IS.

by sergey kovzik

nice IS... why to upgrade something if nobody needs this or if this leads to problems. well. try to disable dr watson - let see, what will happen. sometimes this doctor is wrong. about ie - check its version. it should be 5.5 SP1. Other things to recommend - latest servicepacks for NT itself and msoffice. other - anitivirus check. problem is that your IS can have locked users, so you might not be able to do anything with this. i don't like upgrades - i prefer clean install. so you can ask IS toreinstall your workstation and install clean office with IE. if he won't do this - this case you have only one choice - complains.

by techgirly

OK Here is the exact error message I get with a DR Watson: The application, exe\iexplore.dbg, generated an application error The error occurred on 3/16/2001 @ 13:16:24.531 The exception generated was c0000005 at address 78010c37 (strstr)

Hope somebody can help me figure this out because so far I have yet to get anywhere. Thanks!

by soekratis

nice work IT. This is not how IT should respond. You don't replace your OS just because you have DR.W problem. There is some incompatibility with the application that they are installing.

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