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The Night of the Vanishing Inbox

By rnadom ·
Ladies and Gentlemen, Boys and Girls of all ages, gather around whilst I spin a tale of festive freakery and technical terror...

Once upon a callout dreary, an intrepid network consultant bore witness to an event so shocking it would go on to haunt him for the rest of his days. Or at least until the end of the week.

On a network running Server 2003, someone new to the company had been using his predecessor's domain login, upon which he'd set up Outlook to receive his mail. He had about a month of quite important email sitting in that inbox.

So, our intrepid network consultant comes along, and sets up a user account on the server for him. He logs on to his new account, and promptly puts all the appropriate details into Outlook so he can start receiving his mail immediately. Naturally, this account doesn't have all his old email in it, so the network consultant, too busy doing other things to talk him through import/export procedures, tells him to log into his predecessor's account, forward all his own mails to himself, and then receive them on the new account.

The truly shocking climax of the tale is this, my friends...when he came to log back into his predecessor's account, Outlook was EMPTY! Nothing but a few test messages in the sent items, no deleted items, no personal folders. Almost as if they never were...

So what could cause that to happen, I hear you ask? Well...


Yeah...good question.

What *could* cause that to happen?

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by BFilmFan In reply to The Night of the Vanishin ...

What mail system? If it is Exchange 2000 or 2003, the answer is easy. The user object in AD is what sends and recieves mail. The email box is a storage folder. If he created a new user account with a new SID, then of course, he would lose all access to the old folder.

The Exchange administrator should be able to see the folder and retrieve the contents.

Love the format of the question as I just finished watching Scrooge with Mr. Sims!

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Not Exchange Server

by rnadom In reply to Question

At least I don't think it is, since everyone in their company is listed as a separate user on our mail server, which they wouldn't have if they were running Exchange.

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by dafe2 In reply to Not Exchange Server

Provided your certain it's not SID related as
(bfilmfan) has offered....

Was the original accounts mail being delivered to a PST file? That would explain what your seeing....or not seing in this case.

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by SysAdminTech In reply to The Night of the Vanishin ...

There has to be more to this story. Is their an exchange server any involved ? Was their a profile change? Or it may have something to due with the mail, account type or the default has been changed. Please keep in mind you don't need an exchage server to run outlook. Of course this is a mystery it make no sense


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