It’s a rage-rant Monday.
My list of half-dozen user nightmares:
1. The Clean Freak
Deletes everything, obsessed with inbox zero, and damn the consequences. Especially dangerous in shared file environments, like Google Apps.
2. The Disgruntled Troll
An exec or client just fired this guy, but didn’t tell IT until hours later, and didn’t escort him from the building. Guess who just trashed and defragged everything on the network?
3. The Weak Password
If you don’t require strong passwords, it’s “password.” If you do, the password is taped to his/her monitor for easy recall.
4. The Do-It-Yourself-er
Knows just enough to be dangerous, and insists on troubleshooting problems for a few hours before calling support. Always causes way more damage than he fixes. This is the same guy that hoses the local address book by trying to sync his smartphone using unsupported beta apps.
5. The Weirdo
ESPECIALLY dangerous for anyone running cloud apps, this is the jerk that can’t help but download unsavory materials, send out 10 billion email forwards, or use his local PC as a torrent server. Guess who just got your entire office banned from Google or Salesforce a TOS violation.
6. The Tech-Ignorant Auditor
Demands an explicit compliance with rules written for paper documents that can’t possibly apply in some tech circumstances — like having 7-year records for a system that was installed 3 years ago. Or contact information for anonymous commenters on the company website. Or a searchable archive of the company Twitter feed (which even Twitter can’t produce).
These are the top 6 thorns in my side. What are yours?
