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There was an error opening this message.

By stergios_nik ·
Hello.

A user of my network is experiencing a problem with the Outlook Express 6.0 that is installed on the laptop (XP Home).

She reports strange behavior of outlook express. For example although the program recieves new messages she can not open the new message. Outlook express displays the following error message:

"One or more parts of this message could not be displayed." If she clicks Ok then she gets the following error message: "There was an error opening this message. There is not enough memory."

Also, she can not CREATE a NEW message ( the button is not functioning).

Seems like something serious is going on with the Outlook Express.

She performed a full system scan with the latest definitions of Nav 2003 and the system seems not to be infected.

Any ideas what is going wrong with Outlook Express and how to overcome this problem?

A reinstallation of Internet Explorer 6 / Outlook Express 6 will it solve the problem or maybe something is going wrong with the XP itself.

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by tphil In reply to There was an error openin ...

I would try to download a new version of Outlook Express and see if this fixes the problem. I don't think this sounds like a problem with XP. More than likely, the problem with the message not wanting to display, has something to do with a setting or perhaps corruption in the program. I have run into similar problems and usually by overwriting this corrupt or altered version, you can fix the problem. On a side note, though unlikely in this case, virus software can sometimes cause programs to run peculiar. You may want to uninstall the virus software and reinstall it after downloading a new version of Outlook Express. Hope this helps.

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by marccouture In reply to There was an error openin ...

Hi,

Does your user have unusually large mail file stores? I have encountered a similar issue with another client before when some .DBX files grew to multi-megabyte size (OE doesn't handle these very well). The ultimate solution involved a migration to Outlook 2000, which can handle big .PST files nicely if managed properly (e.g. you can use and access separate .PST files easily under Outlook).

A clean-up of attachments might also help. A lot of users I work with tend to be packrats, and some administration helps. ;-)

Good luck!

Regards,

Marc Couture

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by stergios_nik In reply to There was an error openin ...

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