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Thinkpad frequently crashing on "atiumdva.dll" (graphics error)

By PaulQ ·
I have a Thinkpad T500 with ATI switchable graphics. On most boots and sometimes during use, the desktop will crash and require restart (the desktop, not the whole machine). The error is as follows:

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Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: atiumdva.dll
Fault Module Version: 7.14.10.208
Fault Module Timestamp: 49d3a4e4
Exception Code: c0000005
Exception Offset: 00014c87
OS Version: 6.0.6002.2.2.0.256.1
Locale I 1033
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

-----------------------------------------

It is running discrete graphics - so it's not switched to low power mode. I have tried adjusting the graphics properties but have not been able to isolate the problem.

This is a Windows Vista Ultimate system. There is no newer Catalyst driver available from Lenovo.

Anyone have any experience with this?

Thanks!

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All Answers

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RE; is no newer Catalyst driver available from Lenovo

by OH Smeg In reply to Thinkpad frequently crash ...

Have you tried looking at the ATI Makers Web Site? It's here under the AMD who are ATI owners.

http://www.amd.com

Col

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No HD3650

by PaulQ In reply to RE; [i]is no newer Cataly ...

Unfortunately they do not have an entry for HD3650. It is a special "switchable" graphics adapter.

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Possible workaround

by Jacky Howe In reply to Thinkpad frequently crash ...

Turn off Windows Aero and use Windows Vista Basic.

1. Right-click on the desktop and click on Personalize.

2. Click on Window Color and Appearance.

3. Click on Open classic appearance properties for more color options.

4. Select Windows Vista Basic, and click OK.

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Already running Vista Basic

by PaulQ In reply to Possible workaround

Thanks for the suggestion. Good one. Unfortunately, I am not running Aero.

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Is this

by Jacky Howe In reply to Already running Vista Bas ...

the latest driver that you have and another idea is to update the BIOS.

BIOS update utility - ThinkPad T500 and W500

http://www-307.ibm.com/pc/support/site.wss/MIGR-70353.html


ThinkPad Switchable Graphics Driver for Windows Vista 32bit and 64bit - ThinkPad T400, R400, T500, W500

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70417

You may have to copy the link and paste it.

http://www-307.ibm.com/pc/support/site.wss/license.do?filename=mobiles/7vd541ww.exe

Edit: for link

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All done before

by PaulQ In reply to Is this

Thanks for the links but I have everything up to date. It's something deeper.

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*TEMPORARY SOLUTION*

by PaulQ In reply to All done before

I figured out a way to stop the crashing. I disabled switchable graphics in the BIOS. There are two related settings and one forces the OS to ignore the presence of switchable hardware. The system runs off the discrete graphics alone.

Previously, I was not switched into integrated graphics but the crashes were happening. It appears that that just the option of integrated graphics upsets the system.

There have been some graphics anomalies appearing now and then such as the desktop cutting through a window for no reason.

I just have to wait for an updated driver. Thanks for your help.

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It seems

by Jacky Howe In reply to *TEMPORARY SOLUTION*

that there are a lot of problems with Vista and that graphics card. I hope that a solution is found soon.

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