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By frankwoda ·
I have a problem with my DVD/CD-ROM Drive, which is TOSHIBA DVD-ROM SD-R2002 Drive.
I use a TOSHIBA SATELLITE PRO 4600 Notebook. The operating system is WINXP PRO.

The problem symptoms are:

1. When booting the computer, there is quite a loud noise in the CD drive, sometimes as if a part was sliding back and forth; sometimes the noise is as if a cog wheel was missing inserting its teeth, which results in regular rattling noise. The monitoring light in the door of the CD drive flashes intermittently. At the end of the booting sequence the noise stops and the monitoring light becomes steady.

2. When I open the door of the CD drive there is one surge of the sliding noise. When a CD is inserted, the sliding noise (sometimes the rattling noise) occurs for short time, then the noise stops and the monitoring light remains on. But the drive is unable to read or play CD?s. When I try to access the inserted CD, I get reports: either: ?The disk in the CD drive is not formatted ? do you wish to format it??; or: ?There is no disk in the CD drive. Please, insert a CD-ROM disk?.

3. Very rarely (about 3 times in about 30 attempts) the CD drive was able to read and play CD?s. I was able to copy/install programs from CD.

Action taken by me:

1. I checked the CD drive?s condition using Device Manager. It reported that: ?The device is working properly?.

2. I uninstalled the driver, then restarted WINXP PRO, which recognised the CD drive and, automatically installed the corresponding driver. But the symptoms described above persist.

3. I went through the corresponding Troubleshooting process, but no results.

May be someone there would have any advice on how to solve this problem.

Frank Woda, CHOMA, ZAMBIA. e-mail:

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by TheChas In reply to TOSHIBA DVD/CD-ROM Proble ...


It sounds like a mechanical problem with the drive.

Most likely, dirt got into the drive for the laser tracking.

It is also very possible that the laser itself is dirty.

All CD drives perform a basic self-test at power up.

When Windows reports that a device is functioning, it only verifies that it can talk with the controller for the device, and that the device does not report an error.

Unfortunately, I think the 'best' answer is to replace the drive.

To even check the mechanics of the drive requires watch-maker tools and the understanding of worm and servo drives.


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by freetech In reply to TOSHIBA DVD/CD-ROM Proble ...

your only answer is to replace it.
because the problem is mechanical (that's why it's so noisy) instead of electronic, the device reports to windows that all is okay.
the drive probably has missing or worn-down gears that are not meshing properly, which is why it works only occasionally.
because repair is not economically feasible, replacement parts are vitually impossible to find.
you must replace it.
hope this helps

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by frankwoda In reply to TOSHIBA DVD/CD-ROM Proble ...

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