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Toshiba Laptop modem not connecting

By clesafe ·
I have a Toshiba Satellite A60 Laptop that can not connect to the internet through dialing. The laptop uses XP Professional OS and connects to internet through RJ45 Jack. I have tried to change the country/Region but all i get is conflict of telephony. When using the Internetconnection Wizard it deactivates the dialing radio button. I am in Kenya and from the modem region selection list my country (Kenya) is not in the list. Please assist

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by SimY In reply to Toshiba Laptop modem not ...

You say that you are connecting through an rj45 jack. This is a network cable - did you mean rj11 (telephone cable)? Dial-up will not work through rj45.

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by RCOM In reply to Toshiba Laptop modem not ...

On your laptop the modem (dialup) connector is the smaller 2 or 4 pinned jack (RJ11). The larger 8 pin (RJ45) connector is for a data or netowrk connection.

Open Device Manager and make sure the modem is listed and no problems are there.
After you get the correct port to the phonejack in the wall using a regular phone cable, follow these steps.

Step 1:
Click the Start button; select All Programs, Accessories, Communications and then New Connection Wizard.
The Welcome to the Network Connection Wizard will appear. Click the Next button.

Step 2:
The Network Connection Type window will appear.
Select Connect to Internet from the available connection types and click the Next button.
The Getting Ready wizard will appear. Select Set up my connection manually. Click the Next button.

Step 3:
The Internet Connection window will appear next. Select Connect using a dial-up modem and click the Next button.
The Connection Name window will appear. In the ISP Name field type "Webafrica" and click the Next button.

Step 4:
The Phone Number to Dial window will appears. In the phone number field type in 0860887249.
Click the Next button.

Step 5:
The Internet Account Information window will appear. In the User name field enter in your Login ID. Make sure you type it in as it appears including the (example)
In the Password field enter your Password. Make sure you enter it in as it appears. (NOTE: Passwords are case sensitive).
In the Confirm password field type in your password again as you typed it in the Password field above it. Click the Next button.

Step 6:
The Completing the New Connection Wizard will appear. A check mark should be in the box Add a shortcut to this connection to my desktop.
Click the Finish button.

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by vatanman In reply to

Thanks for your help,There is no Modem in Device Manager.I downloaded the latest version of Satellite A55-S306 Modem Driver from Toshiba Download center but still my pc can not recognise it.Thnksif you help me.

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