TechRepublic|Forums|Software

Software

Question

  • Creator
    Topic
  • August 27, 2019 at 10:41 pm #2145086

    Touchpad driver question ASUS

    by mprto · about 5 years, 4 months ago

    Tags: 

    Hi! I have a driver / software question:
    After a recent update in Windows 10, my laptop (Asus Zenbook UX501VW) touchpad wouldn’t scroll or do anything multifinger wise. I updated Smart Gesture drivers, ATK package, tried Elan driver updates but no help. The touchpad is listed as ‘Asus Support Device’ and as working correctly.

    Strangely, the touchpad settings menu doesn’t even show the options for 2 or 3 finger movements, it seems to not recognize the touchpad as a precision one.

    Another odd symptom: when Smart Gesture is active, my cursor is flashing the blue loading signal constantly. Is Smart Gesture just constantly crashing and restarting?

    Any ideas, suggestions on updates or advanced settings?
    Thanks so much

  • Creator
    Topic

You are posting a reply to: Touchpad driver question ASUS

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our Community FAQs for details. All submitted content is subject to our Terms of Use.

All Answers

  • Author
    Replies
    • August 28, 2019 at 5:01 am #2423308

      Just the obvious

      by oh smeg · about 5 years, 4 months ago

      In reply to Touchpad driver question ASUS

      I’ve had a lot of complaints that some recent 10 Updates are causing problems so this could be the issue

      But as you have tried updating the driver have you tried removing the driver all together and then restarting the computer and seeing what Windows wants to do?

      It could be as simple as a update doesn’t play nicely with this driver and needs it removed and reinstalled after a reboot or it could be that the Update has broken this device and the driver no longer works properly with this version of 10.

      If the latter is the case I would be looking at the ASUS website for a new driver/solution.

      • August 28, 2019 at 9:55 am #2423299

        RE: Just the obvious

        by mprto · about 5 years, 4 months ago

        In reply to Just the obvious

        Hi, thanks for your suggestion. I have indeed removed the driver (by that, I mean uninstalled it from the Apps tab in settings). After reboot, the touchpad works the same, just single finger functions. In advanced mouse settings, there is the option to ‘delete device from system’ but this seems too risky, no? Doesn’t this go further than deleting the driver?

    • August 28, 2019 at 8:06 am #2423302

      Troubleshoot

      by roncloudgeek · about 5 years, 4 months ago

      In reply to Touchpad driver question ASUS

      Check if the touchpad is enabled

      Open the Settings menu (Start > Settings) and go to Devices > Mouse & touchpad. Scroll down to the bottom of the screen and click Additional mouse options.
      The Mouse Properties window will open. Click the tab furthest to the right (it may be called ELAN or Device Settings). Under Devices check to see that your touchpad is not disabled. If it is disabled, click the touchpad to select it and then click Enable.

      Hope this helps you in troubleshooting!

  • Author
    Replies
Viewing 1 reply thread