Question

Tracking and analysis

By cphillips2229 ·
Tags: Community
I want to see if you have any information or can point me in the direction of where to find some info that might help us. We have several shared outlook mailboxes that colleagues and claims examiners can send questions too. So last year a tool was created that tracks those questions into an excel file on the backend that can be analyzed. Now we would like to move to a 2nd phase of that tracking where the answers to those emails are also tracked when sent.

Are you aware of any tools, programs or software out there that we can look into for email tracking and analysis using Outlook?
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