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tracking computer repair requests

By longball ·
Hi, thus far, I have been keeping track of repairs/fixes I've done to our department's computers by making notes in my repair log. The powers that be would like me to have a more "trackable" system. They want the users to fill in a hard copy form with their problem, etc. What else should I include on the form to keep the bean counters happy (and me employed). -LB

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by CG IT In reply to tracking computer repair ...

document the work you do to fix the problem and have the user sign off that you did.

Same as any repair ticket be it a computer or your car.

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by mjd420nova In reply to tracking computer repair ...

Use a reciept book and document time of arrival,
depart time and parts used. You can be as
elaborate or simple as your needs dictate.
Your help desk or call reception is most
important as to when the call came in, what the problem is and equipment models, unless a data base is kept of each unit, and the whole deal
will mushroom from there. Try to keep it simple
and it will be easy. A proper call receiving
data base and trouble call log is the biggest
investment and call takers are the biggest
stumblimg block. What the caller decribes and the receptor writes down and then communicates
to you is all important and allows you to at least have some parts with you for that piece
of equipment. That makes the user happy and that's what gets response and praise.

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by jon In reply to tracking computer repair ...

Smarterticket by smartertools. It's brilliant.

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