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trap exception

By ggeaton151 ·
My wife stopped Norton anti-virus to ruh a program.
(Laptop Win XP home)
the screen went black with the following in white:
TRAP 00000006 EXCEPTION

tr=0028 cr0=00000011 cr2=00000000 idt Limit=07ff
bne=00017400

cs:eip=008:A12AAB18 ss:esp=0010:00061FE8
errcode=0000

flags=00010016 NoCy NOZr IntDisDown TRAPDis

eax=000010016 ebx=00401329 ecx=00001618
edx=534D0040 ds=0010 es=0010

edi+0047164F esi+00051D68 edp=00061ffO
crO=00000011 fs=0030 gs=0000

All atempts to reboot have failed, including pulling plug
and battery and restarting. Same screen shows up. Running
Norton AV from CD allows scan but looks for definitions of
"A" drive.

Please advise best course to re-boot. I have Norton Utilities
on the machine but no disk! I thought I had a re-boot/Start
disk but after recent move i am unable to find. I appreciate
any help i can get. Thanks, Gary

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by BFilmFan In reply to trap exception

I suspect that NTLDR is damaged. These steps will resolve the issue if it is the NTLDR file that is damaged.

Boot the Windows 2000 CD-ROM or Setup floppy disks.

When the Welcome to Setup screen appears, press R to repair the installation.

Press C to start the Recovery Console.

Type the installation number that you wish to repair and press Enter.

Type the administrator password that you provided when you installed Windows 2000 and press Enter.

Type chkdsk /r and press Enter.

Type cd .. and press Enter.

Type ren ntldr ntldr.old and press Enter.

Type copy <CD-ROM Drive:>\i386\ntldr c:\ntldr and press Enter.

Type exit and press Enter.

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by ggeaton151 In reply to

BfilmFan, thanks for the info but: My windows came pre-loaded on compaq
laptop. Only disks are a 3 CD set of restore disk which reformat hard drive,
which I want to avoid if possible. There is another "application" disk but
cannot boot from it. When i start with norton AV there is a "A/:" prompt after
scan, but I do not know the commands that might get around initial
problem. I do not have a seperate Windows 2000 or windows XP home disk.
Any other ideas?

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another Idea

by bobfells In reply to

I had this same error while booting a company laptop. I switched the RAM out with new RAM and Bam! Everything worked like new, just an idea I thought id share. Happy Hunting!

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by BFilmFan In reply to trap exception

Thanks for the additional information. You will need to make a Boot Disk in this case. You can find boot disks here:
http://www.bootdisk.com/

That should at least get you bootable, which would then make it possible to attempt further repairs.

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by ggeaton151 In reply to

Poster rated this answer. Good suggestion, however, another problem
is that I can not burn the down loaded files from my wife's Mac, that I am
using. it wants to open the boot files to burn them to CD

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by statykserver In reply to trap exception

After reading this:
"All atempts to reboot have failed, including pulling plug
and battery and restarting. Same screen shows up. "
It doesn't sound like a software problem. But to be on the safe side when you unplug the power cable and battery from the laptop and leave it like that for lets say 10 minutes....and then plug it back in and turn on you get the SAME screen? If that is correct then more than likely you will need to exchange SOME hardware. I would suggest changing out the memory becasue its the easiest accessible from a store and to replace. (and most people dont have extra motherboards and harddrives for laptops lying around).

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by w2ktechman In reply to trap exception

Is it booting into windows and then failing, or is it going right to the error when starting up?
If it does boot first, then try going into safe mode on bootup (F. Uninstall Norton AV from there, then reboot, if you can log in normally (without the error) try to reinstall Norton.

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by ggeaton151 In reply to

It never gets to windows, The red compaq logo screen appears and then
the black screen with the trap exception. I believe the hardware may be the
issue since being left off over night brings back the same error. Even rapidly
pressing "F8" during start up only momentarily brings up setup page. last
attempt did not bring up setup page at all.

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by BFilmFan In reply to trap exception

It is Windows reporting that BSOD aka Blue Screen of Death. You need to get with a friend that has Windows and get a boot disk.

Either that or tell your wife that she is joinging the Intel world with her brand new PC and Mr. Mac can go become useful as a doorstop... (Yes I said that with tongue firmly in cheek!)

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by w2ktechman In reply to trap exception

Since it is receiving the error before windows, I would suggest a few other things. First unplug all external devices that you can, limit the amount of things plugged in. then try again, if it still fails, then I would suggest flashing the bios, if it still fails, I would suggest unplugging non essential cards, and devices from internally. Plug them back in 1 at a time until you find the culprit. If unplugging all devices still causes it, it may be a problem on the MB (CPU most suspect from the error), I would look at the CPU, RAM first.

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