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Trouble accessing FTP sites

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5 replies

by shanna

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The user ir running IE 6.0 SP1 on a Windows NT SP6a Pentium 4 1.7 Ghz PC. All hot fixes and patches applied, and PC is running fine and can access any site on the WWW. The problem is accessing FTP sites.

When trying to connect, all the user receives is a page that says the server cannot be contacted and the page loaded. No prompt for a user ID and password... no nothing.

I've gone through the IE options and cleared the AutoComplete forms and passwords, removed all cookies and temp files, but still no luck. Tried looking in te registry, but nothing found that's out of place as far as I can tell.. Can't find any solutions on the web either.

All other PC's in the office can hit these sites, just this one PC having the issue.

Any suggestions????..... they're all very much appreciated.

Shaun.

5 replies

by joseph moore

Can you FTP from the Command Prompt? Does that connect successfully that way? If not, then there could be a firewall and/or proxy issue. Please post if you tried other ways to FTP and if they worked or not. We can go from there.

by joseph moore

Ok, so the command prompt worked, but IE didn't.
Ok, is your copy of IE set up to use a proxy server for HTTP access? If so, then see if it also has the proxy info for FTP access.
By default, if you use a proxy server for web access, IE uses that same proxy info for FTP access.
And maybe the proxy (again, if there is one) does NOT tunnel FTP. If that were the case, then you would go to the Advanced properties for the proxy, uncheck the checkbox to "use same proxy for all protocols", and delete the proxy info for FTP. Save these changes to IE, restart IE (just to be sure) then try and FTP through it.

So, any proxy server for your web traffic?

by shanna

Yes, I CAN connect via the command prompt as well as using the "username:password@ftp.example.com" syntax in my browser. I can't connect though just using "ftp.example.com"... it returns the "can't locate and load page" error.

Also, the "Enable folder view for FTP sites" option is not available in the IE options of the user's browser, even though this PC was configured identically to all the others here in our office. They can all connect to FTP sites without a problem.

Thanks for looking into this for me!

by shanna

Hi again, Joseph.

No, there's no proxy for our web traffic. All the PC's EXCEPT this one are able to connect to FTP and they're all configured identically. Weird!

Could the issue be related to the "Enable folder view for FTP sites" option not being available in the IE options set-up????? If so, I'm not sure why this option never got installed properly.

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