I’m looking for some guidance on being able to get my PC back on the Internet. I recently uninstalled a bunch of applications I wasn’t using and the next day, no Internet. I’ve followed the directions I found in a post entitled “Can’t access internet” with no luck. I’ve run various anti-virus searches, Adaware, Spy bot, CleanUp!, and uninstalled my Zone Alarm as well as the sfc /scannow command to repair IE. NOTHING. I have even tried using Netscape and Firefox with no luck. Here is a log file from HijackThis:
Logfile of HijackThis v1.99.1
Scan saved at 12:51:17 AM, on 8/18/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\ScanSoft\OmniPagePro12.0\Opware12.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Registry Cleaner\RCSystemTray.exe
C:\WINDOWS\system32\HPHipm11.exe
C:\Program Files\Softwin\BitDefender8\bdnagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Messenger\msmsgs.exe
G:\IE\Hijack This\HijackThis.exe
R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 – HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=54729
R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 65.169.112.145:8080
R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 – BHO: Adobe PDF Reader Link Helper – {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} – C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 – BHO: (no name) – {53707962-6F74-2D53-2644-206D7942484F} – C:\Program Files\Spybot – Search & Destroy\SDHelper.dll
O2 – BHO: (no name) – {549B5CA7-4A86-11D7-A4DF-000874180BB3} – (no file)
O2 – BHO: DriveLetterAccess – {5CA3D70E-1895-11CF-8E15-001234567890} – C:\WINDOWS\system32\dla\tfswshx.dll
O2 – BHO: (no name) – {61876E73-B136-5AC3-8551-165578A02E1B} – (no file)
O2 – BHO: SSVHelper Class – {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} – C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 – BHO: CNavExtBho Class – {BDF3E430-B101-42AD-A544-FADC6B084872} – C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 – BHO: (no name) – {C298FB42-E3E2-11D3-ADCD-0050DAC24E8F} – (no file)
O2 – BHO: (no name) – {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} – (no file)
O3 – Toolbar: Norton AntiVirus – {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} – C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 – HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 – HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 – HKLM\..\Run: [StorageGuard] “C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe” /r
O4 – HKLM\..\Run: [PCMService] “C:\Program Files\Dell\Media Experience\PCMService.exe”
O4 – HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
O4 – HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 – HKLM\..\Run: [Opware12] “C:\Program Files\ScanSoft\OmniPagePro12.0\Opware12.exe”
O4 – HKLM\..\Run: [ccApp] “C:\Program Files\Common Files\Symantec Shared\ccApp.exe”
O4 – HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 – HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 – HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 – HKLM\..\Run: [HPHUPD04] “C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe”
O4 – HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 – HKLM\..\Run: [UniPrint] C:\PROGRA~1\UniPrint\Client\SetDfltSettings.exe
O4 – HKLM\..\Run: [BCWipeTM Startup] “C:\Program Files\Jetico\BCWipe\BCWipeTM.exe” startup
O4 – HKLM\..\Run: [QuickTime Task] “C:\Program Files\QuickTime\qttask.exe” -atboottime
O4 – HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 – HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 – HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 – HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 – HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 – HKLM\..\Run: [RCSystemTray] C:\Program Files\Registry Cleaner\RCSystemTray.exe
O4 – HKLM\..\Run: [BDMCon] “C:\Program Files\Softwin\BitDefender8\bdmcon.exe”
O4 – HKLM\..\Run: [BDNewsAgent] “C:\Program Files\Softwin\BitDefender8\bdnagent.exe”
O4 – HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 – HKCU\..\Run: [DellSupport] “C:\Program Files\Dell Support\DSAgnt.exe” /startup
O4 – Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O6 – HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 – Extra button: (no name) – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 – Extra ‘Tools’ menuitem: Sun Java Console – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 – Extra button: Research – {92780B25-18CC-41C8-B9BE-3C9C571A8263} – C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 – Extra button: (no name) – {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} – (no file)
O9 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
O9 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
O9 – Extra button: RemindU – {16BF42FD-CA0A-4f48-819D-B0343254DD67} – C:\WINDOWS\System32\shdocvw.dll (HKCU)
O16 – DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) – http://support.dell.com/systemprofiler/SysPro.CAB
O16 – DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} – http://w4s.work4sure.com/c/ge/w4sgeen9.exe
O16 – DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) – http://go.microsoft.com/fwlink/?linkid=39204
O16 – DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) – http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1130288448203
O16 – DPF: {70522FA2-4656-11D5-B0E9-0050DAC24E8F} – http://cc.iwon.com/ct/pm3/iWonPMSetup_12_1,0,2,5.exe
O16 – DPF: {A662DA7E-CCB7-4743-B71A-D817F6D575DF} (Autodesk Dwf Viewer Control) – http://www.autodesk.com/global/dwfviewer/installer/DwfViewerSetup.cab
O16 – DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) – http://h30043.www3.hp.com/ps/en/check/qdiagh.cab?326
O20 – Winlogon Notify: igfxcui – C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 – Winlogon Notify: WgaLogon – C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 – Service: BitDefender Scan Server (bdss) – Unknown owner – C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe” /service (file missing)
O23 – Service: C-DillaCdaC11BA – Macrovision – C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 – Service: Symantec Event Manager (ccEvtMgr) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 – Service: Symantec Password Validation (ccPwdSvc) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 – Service: Symantec Settings Manager (ccSetMgr) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 – Service: Norton AntiVirus Auto-Protect Service (navapsvc) – Symantec Corporation – C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 – Service: Intel NCS NetService (NetSvc) – Intel(R) Corporation – C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 – Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) – Symantec Corporation – C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 – Service: Pml Driver HPH11 – HP – C:\WINDOWS\system32\HPHipm11.exe
O23 – Service: SAVScan – Symantec Corporation – C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 – Service: ScriptBlocking Service (SBService) – Symantec Corporation – C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 – Service: Symantec Network Drivers Service (SNDSrvc) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 – Service: Symantec SPBBCSvc (SPBBCSvc) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 – Service: Symantec Core LC – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 – Service: SymWMI Service (SymWSC) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 – Service: BitDefender Communicator (XCOMM) – Unknown owner – C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe” /service (file missing)
Anyone able to help?
