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  • #2257539

    Trouble Accessing Internet


    by armazzei ·

    I’m looking for some guidance on being able to get my PC back on the Internet. I recently uninstalled a bunch of applications I wasn’t using and the next day, no Internet. I’ve followed the directions I found in a post entitled “Can’t access internet” with no luck. I’ve run various anti-virus searches, Adaware, Spy bot, CleanUp!, and uninstalled my Zone Alarm as well as the sfc /scannow command to repair IE. NOTHING. I have even tried using Netscape and Firefox with no luck. Here is a log file from HijackThis:

    Logfile of HijackThis v1.99.1
    Scan saved at 12:51:17 AM, on 8/18/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
    C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\ScanSoft\OmniPagePro12.0\Opware12.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
    C:\Program Files\Logitech\MouseWare\system\em_exec.exe
    C:\Program Files\Registry Cleaner\RCSystemTray.exe
    C:\Program Files\Softwin\BitDefender8\bdnagent.exe
    C:\Program Files\Dell Support\DSAgnt.exe
    C:\Program Files\Messenger\msmsgs.exe
    G:\IE\Hijack This\HijackThis.exe

    R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 – HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer =
    R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =
    O2 – BHO: Adobe PDF Reader Link Helper – {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} – C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 – BHO: (no name) – {53707962-6F74-2D53-2644-206D7942484F} – C:\Program Files\Spybot – Search & Destroy\SDHelper.dll
    O2 – BHO: (no name) – {549B5CA7-4A86-11D7-A4DF-000874180BB3} – (no file)
    O2 – BHO: DriveLetterAccess – {5CA3D70E-1895-11CF-8E15-001234567890} – C:\WINDOWS\system32\dla\tfswshx.dll
    O2 – BHO: (no name) – {61876E73-B136-5AC3-8551-165578A02E1B} – (no file)
    O2 – BHO: SSVHelper Class – {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} – C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 – BHO: CNavExtBho Class – {BDF3E430-B101-42AD-A544-FADC6B084872} – C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 – BHO: (no name) – {C298FB42-E3E2-11D3-ADCD-0050DAC24E8F} – (no file)
    O2 – BHO: (no name) – {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} – (no file)
    O3 – Toolbar: Norton AntiVirus – {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} – C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 – HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 – HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 – HKLM\..\Run: [StorageGuard] “C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe” /r
    O4 – HKLM\..\Run: [PCMService] “C:\Program Files\Dell\Media Experience\PCMService.exe”
    O4 – HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 – HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 – HKLM\..\Run: [Opware12] “C:\Program Files\ScanSoft\OmniPagePro12.0\Opware12.exe”
    O4 – HKLM\..\Run: [ccApp] “C:\Program Files\Common Files\Symantec Shared\ccApp.exe”
    O4 – HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 – HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 – HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
    O4 – HKLM\..\Run: [HPHUPD04] “C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe”
    O4 – HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    O4 – HKLM\..\Run: [UniPrint] C:\PROGRA~1\UniPrint\Client\SetDfltSettings.exe
    O4 – HKLM\..\Run: [BCWipeTM Startup] “C:\Program Files\Jetico\BCWipe\BCWipeTM.exe” startup
    O4 – HKLM\..\Run: [QuickTime Task] “C:\Program Files\QuickTime\qttask.exe” -atboottime
    O4 – HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
    O4 – HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 – HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 – HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 – HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 – HKLM\..\Run: [RCSystemTray] C:\Program Files\Registry Cleaner\RCSystemTray.exe
    O4 – HKLM\..\Run: [BDMCon] “C:\Program Files\Softwin\BitDefender8\bdmcon.exe”
    O4 – HKLM\..\Run: [BDNewsAgent] “C:\Program Files\Softwin\BitDefender8\bdnagent.exe”
    O4 – HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 – HKCU\..\Run: [DellSupport] “C:\Program Files\Dell Support\DSAgnt.exe” /startup
    O4 – Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O6 – HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O9 – Extra button: (no name) – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 – Extra ‘Tools’ menuitem: Sun Java Console – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 – Extra button: Research – {92780B25-18CC-41C8-B9BE-3C9C571A8263} – C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 – Extra button: (no name) – {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} – (no file)
    O9 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
    O9 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
    O9 – Extra button: RemindU – {16BF42FD-CA0A-4f48-819D-B0343254DD67} – C:\WINDOWS\System32\shdocvw.dll (HKCU)
    O16 – DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) –
    O16 – DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} –
    O16 – DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) –
    O16 – DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) –
    O16 – DPF: {70522FA2-4656-11D5-B0E9-0050DAC24E8F} –,0,2,5.exe
    O16 – DPF: {A662DA7E-CCB7-4743-B71A-D817F6D575DF} (Autodesk Dwf Viewer Control) –
    O16 – DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) –
    O20 – Winlogon Notify: igfxcui – C:\WINDOWS\SYSTEM32\igfxdev.dll
    O20 – Winlogon Notify: WgaLogon – C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 – Service: BitDefender Scan Server (bdss) – Unknown owner – C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe” /service (file missing)
    O23 – Service: C-DillaCdaC11BA – Macrovision – C:\WINDOWS\System32\drivers\CDAC11BA.EXE
    O23 – Service: Symantec Event Manager (ccEvtMgr) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 – Service: Symantec Password Validation (ccPwdSvc) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 – Service: Symantec Settings Manager (ccSetMgr) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 – Service: Norton AntiVirus Auto-Protect Service (navapsvc) – Symantec Corporation – C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 – Service: Intel NCS NetService (NetSvc) – Intel(R) Corporation – C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 – Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) – Symantec Corporation – C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 – Service: Pml Driver HPH11 – HP – C:\WINDOWS\system32\HPHipm11.exe
    O23 – Service: SAVScan – Symantec Corporation – C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 – Service: ScriptBlocking Service (SBService) – Symantec Corporation – C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 – Service: Symantec Network Drivers Service (SNDSrvc) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 – Service: Symantec SPBBCSvc (SPBBCSvc) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 – Service: Symantec Core LC – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 – Service: SymWMI Service (SymWSC) – Symantec Corporation – C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 – Service: BitDefender Communicator (XCOMM) – Unknown owner – C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe” /service (file missing)

    Anyone able to help?

All Comments

  • Author
    • #3166671

      why not just say what you removed so we can see what

      by deadly ernest ·

      In reply to Trouble Accessing Internet

      removedmay have been removed that shouldn’t have. There is way too much crap in the above list. In fact there is so much crazy and unknown (to me, anyway) sheet, that my first inclination is to format C: and rebuild. Now ay should you have that much going at once.

    • #3166579

      After all this…..

      by oldbag ·

      In reply to Trouble Accessing Internet

      Did you check your network setup setup to make sure that the setups are good and you have not lost your NIC drivers?

    • #3200112


      by jack-m ·

      In reply to Trouble Accessing Internet

      You have way, way too much stuff (some of which I don’t even recognize) to access anything. Even if they are all running for a purpose, shut some of tyem. Good kuc
      Jack M

    • #3201612

      Still a problem?

      by old-vms-dog ·

      In reply to Trouble Accessing Internet

      I see that your initial posting is from 8/18 so I’ll first ask if your problem has been resolved.. if not then I have a few questions:

      1. What type of machine are you on? (Manufacturer & Model)
      2. What version of Windows?
      3. How is your network configured? (e.g. direct dsl or cable modem connection to the system or are you connected with a local switch or hub between your system and the Internet) What values do you see in the properties for your network connection on your system?
      4. What firewall do you now have running on your system? (since you removed Zone Alarm..) What Zone Alarm product were you running the freeware version or Zone Alarm Pro or Zone Alarm Plus or.. ?

Viewing 3 reply threads