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Trouble Ticketing System

By eng_ahyoussef ·
Dears,
I'd like your help to provide me with the best FREE software for trouble ticketing system provide the following :
configuration of groups of users and customers-service contracts-SLAs- Applications or projects- configurable ticketing types- accept templates- hosted locally-customized KPI reports-linked to mobile services-customized work flows
Appreciate your prompt feedback

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