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  • #2297873

    trouble with my printer

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    by philz6969 ·

    my printer will not print black at all, but it will print all color asspects. I’ve tried to shade it to grey but it doesn’t help.please give me some ideas ,
    thank you

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    • #2671829

      Reply To: trouble with my printer

      by thechas ·

      In reply to trouble with my printer

      What model printer?

      Does it have a black and a color cartridge?
      Or, just a 3-color cartridge?

      Have you tried replacing the black ink?

      Have you tried running the head cleaning function from printer properties?

      On many printers, if you use cheap ‘generic’ ink cartridges, or refill kits, the print-head will clog.
      Some print heads can be cleaned, others need to be replaced.

      Chas

    • #2671828

      Reply To: trouble with my printer

      by oz_media ·

      In reply to trouble with my printer

      Without knowing your printer specifics I can only POINT you somewhere. Look into your print properties when the printer window opens, you should be able to select color or B&W from here in order to do a full B&W print. If in color printing you wish to get black,you will find that many inexpensive printers will print a blueish grey instead of true black. Dual cartridge printers generally get around this. Also there is SOMETIMES a setting for saving toner whch will print a lighter grey as opposed to black.

      If you still need help, post the printer and operating systems specs for more detailed responses.

    • #3370467

      Reply To: trouble with my printer

      by wlbowers ·

      In reply to trouble with my printer

      Go into the service utility for the printer and print a nozzel test pattern. If you get no black try the cleaning utility. Still no black. It might need service.

      Just remember one thing. If your printer was an inexpensive one the service fees might justify the purchase on a new printer.

      Most of the inkjets have fixed print nozzels. To clean them the service utility tells the printer to spit out the maximun ink droplet size. What they are trying to do is force enough ink past the jam to allow the carrier that is in the ink to disolve the dried ink that is causing the jamb.

      Sometimes this works sometimes it doesn’t. The service center removes the heads and tries to soak them first in solvent. If this works great if not they have to replace the nozzle assembly.

      This cost for cleaning averages $80.00 to $100.00 depending on the printer.

      If you figure that you can get a great inkjet for $90.00 to $150.00 With new ink cartridges, the lower end of the market becomes throw away’s.

      I would buy a generic black cartridge ($5.00) and run the cleaning utility till that cartridge runs out or the unit starts printing.

      If it starts printing replace it with a vendors cartridge. If it don’t then you have to decide whether to toss it or fix it.

      Good Luck Lee

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