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  • #2332192

    Troubleshooting Skills

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    by penguinsrule ·

    Does anyone know of good resources that help with teaching good troubleshooting, problem solving, and process skills? I am already familiar with Kepner-Tregoe, and I am looking for other materials similar in nature.

    Thanks!!!!!

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    • #3592223

      Troubleshooting Skills

      by joemaldonado39 ·

      In reply to Troubleshooting Skills

      buddy, to tell the truth i had to teach myself alot about ‘puters. i also had alot of trial and error. my dad said that experience is the best teacher. i also had to use alot of other user groups; such as tech republic and the more informal extremetech, from another service. there are also too many web sites that can help you learn about the several parts of the puter, but you have to do alot of nosing around! k-t is great but sometimes you do need to do some guerilla learning!! good luck, joe

      • #3592217

        Troubleshooting Skills

        by joemaldonado39 ·

        In reply to Troubleshooting Skills

        chief, to help in trouble shooting i use the acronym BEARS! B-egin by asking questions; E-xplore options; ask: A-nything suitable?; R-esearch any solutions; and strive to S-olve the item using a solutions approach. for the me this works in most cases. good luck, joe

      • #3598452

        Troubleshooting Skills

        by penguinsrule ·

        In reply to Troubleshooting Skills

        It’s not like I haven’t been around a while – I’m referring to methods that are of a higher degree of complexity, and require a higher level of process than that. KT is more along the lines of what I’m thinking about.
        B – obvious – I do that anyway
        E – I don’t explore any option until I know everything going on.
        A – I don’t have the luxury of asking anybody anything much.
        R – if you have the luxury of time, that’s great.
        S – that part is ok.

    • #3598451

      Troubleshooting Skills

      by penguinsrule ·

      In reply to Troubleshooting Skills

      This question was closed by the author

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