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Troubleshooting Skills

By PENGUINSRULE ·
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Does anyone know of good resources that help with teaching good troubleshooting, problem solving, and process skills? I am already familiar with Kepner-Tregoe, and I am looking for other materials similar in nature.

Thanks!!!!!

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Troubleshooting Skills

by joemaldonado3 In reply to Troubleshooting Skills

buddy, to tell the truth i had to teach myself alot about 'puters. i also had alot of trial and error. my dad said that experience is the best teacher. i also had to use alot of other user groups; such as tech republic and the more informal extremetech, from another service. there are also too many web sites that can help you learn about the several parts of the puter, but you have to do alot of nosing around! k-t is great but sometimes you do need to do some guerilla learning!! good luck, joe

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Troubleshooting Skills

by joemaldonado3 In reply to Troubleshooting Skills

chief, to help in trouble shooting i use the acronym BEARS! B-egin by asking questions; E-xplore options; ask: A-nything suitable?; R-esearch any solutions; and strive to S-olve the item using a solutions approach. for the me this works in most cases. good luck, joe

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Troubleshooting Skills

by PENGUINSRULE In reply to Troubleshooting Skills

It's not like I haven't been around a while - I'm referring to methods that are of a higher degree of complexity, and require a higher level of process than that. KT is more along the lines of what I'm thinking about.
B - obvious - I do that anyway
E - I don't explore any option until I know everything going on.
A - I don't have the luxury of asking anybody anything much.
R - if you have the luxury of time, that's great.
S - that part is ok.

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Troubleshooting Skills

by PENGUINSRULE In reply to Troubleshooting Skills

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