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TS network print jobs going to another printer - same model different IP

By swren ·
This concerns 4 HP 2430n printers. Each TS user has one of these network printers added to their profile. For the past few weeks, 3 of the printers have sporadically been printing to the 4th printer, although that printer is not in the list of printers on their profiles. I've deleted the printers from each user's login, then deleted the printers from our printer server, rebooted the printer server, re-added the printers to the printer server, then re-added the printers to each TS user's login. This has not solved the problem. I am desperate for help, as I cannot figure out why this is happening, and this is very frustrating to our doctors trying to print prescriptions and other information for patients.

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Some suggestions

by NickNielsen In reply to TS network print jobs goi ...

Assuming WinXP:

1. Are the physician PCs configured to automatically connect to network devices/shares? If so, disable it. Open Windows Explorer and select Tools | Options, click on the View tab, and clear the "Automatically search for network folders and printers." This will allow the profile to load the network shares in the sequence you specify during log-in and prevent Windows from loading shares the users don't need. It will also speed the log-in process.

2. Check the default printer assignments. Is the printer that is receiving the jobs defined as the default printer on those PCs?

One thing I have found over the years is that it's easier to install a network printer as a local device and configure a local port using the print server IP as the port address. This has the added advantage of print jobs always going to the closest printer, no matter who the user is.

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Re

by swren In reply to Some suggestions

Thanks for your suggestions, but everyone is using thin clients instead of RDP from a PC, so there is no default printer on their actual workstation. And I'm sorry I didn't not specify this is happening on Win 2003 server. I have thought about adding all the printers locally, but I don't want to confuse them and the nurses. Yes, if they have a list of printers other than what's in their area, they will easily be confused, even when given instructions.

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You may want to repost this as a question

by NickNielsen In reply to Re

Start a new thread, but this time click on the "Ask a Question" end of the new post button. My last server support gig was NT 4.

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