I have Linksys WAP54G wireless setup in our office. Mobile devices connected to this wireless network are able to access the Internet but when they tried to access the corporate emails, they received a password prompt to enter their Exchange account password. They are also not able to access their personal emails in their mobile devices. We have verified that Activesync is functional by connecting to a public wireless network and was able to receive emails without any issues. Please advise how I can resolve this issue.
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What happens if you connect a laptop to the Linksys' WiFi? Does your Outlook work? --> Yes it works.
Some additional questions/info:
What version of Exchange is this? --> MS Exchange 2010 Are you also using RPC over HTTP? --> Yes Is OWA working? --> Yes What are these mobile devices? MS Mobile, Android, iPhone, ??? --> All those stated
If I go to a public wifi connection or in a hotel room, I'm able to access the emails via my iPhone when I connect to the available wifi
Is there any setting that I need to enable in my wireless device as I'm using the default setting but with only the basic wireless settings updated. Please advise.
If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Unable to access Activesync emails when connected to wireless
I have Linksys WAP54G wireless setup in our office. Mobile devices connected to this wireless network are able to access the Internet but when they tried to access the corporate emails, they received a password prompt to enter their Exchange account password. They are also not able to access their personal emails in their mobile devices. We have verified that Activesync is functional by connecting to a public wireless network and was able to receive emails without any issues.
Please advise how I can resolve this issue.