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Unable to access cd-rom drive

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7 replies

by j33bell

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After installing Office I cannot access the cd- rom drive. This is on a Windows 98se system. The cd-rom works fine until Office is installed. I have formatted the c:drive and reinstalled 98.

7 replies

by roland63

Is the CD Rom drive showing under Device Manager? If it is, can you play music CDs on it and hear music? Or is it not doing anything wether data or not? If it shows up on Device Manager, remove it and reboot the computer - this should fix it. Ifit isn't, there may be a more serious problem like improper drive letter configuration, cable, master/slave setting. But, if after removing the drive from Device Manager it still not accessible - you may have a BAD drive which will mean it needs replacing. Try the above.

Good luck.

by j33bell

Tried that and the drive is brand new, also I have a new cdrw and it does the exact same thing. Thanks

by estebandelatorre

If you canot see the cd rom under your configured devices, I think that your CD rom may be damaged!
Try unplugging and plugging it's IDE cables two times before attempting to buy another one.

Good Luck

edt@bancobgn.com

by j33bell

I can see the cd drive and it shows as working. When you have a cd in there and try to access cd it tells you that it isn't available. The drive is new. I have unplugged and replugged the cables. Thank you.

by roland63

Now that you mention you have a CDRW (besides the CD Rom drive) I'm willing to be you have them on the SECONDARY ide cannel and both are set to MASTER.

Leave one as MASTER and the other as SLAVE, make sure the secondary ide is ENABLED on your motherboard.

Good luck.

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