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Unable to access printer

By JimKlallsoo ·
Can someone please assist me in working out this head scratching problem?

I have a user who can't print to one specific printer in our company (PR_Fin1)

This printer is shared out from our Windows NT server. This NT Server is only used as a print & file server.

When logged onto her own PC the user can see the printer is installed in printer & Faxes.

She can print to all other printers on the same Windows NT server. All printers on her PC appear as status ready apart from (PR_Fin1) wihch is either access denied or cannot connect.

Howerver, when i log into her PC as myself i can setup and print to the printer she is trying to print to. I can print as expected with no probs.

All other users in the company can also print to this printer no problems at all.

I have given her Local admin rights and she still can't print to the printer.

When i logon to my PC under her profile and try to set the printer up on my PC she gets the same problem but again on my PC i can connect to the printer under my profile and print no probs.

1 - I have restarted the print spoolers.
2 - Added her into the Printer security groups with all the allow boxes checked.
3 - Made her a local admin
4 - I have reinstalled print drivers, although don't think this is an issue either as i can print from the same PC's
5 - I have reinstalled the printer

What am i missing here

PC's i am trying this from are win2k and XP
Printer & driver is a HP4100n

P.s.

She could print ok to this printer before today and then when she started to print apparantly when she hit the print button it rebooted her PC.

I could see this being a dogy driver if it were isolated to one PC but why can't she now access the printer from my PC?


Any help greatly appreciated

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by curlergirl In reply to Unable to access printer

I think you get the WPOW (Wierd Problem of the Week) award for this one ;-)

I would recommend creating a completely new user profile for her - at the local workstation level or, if you are using roaming profiles (which I have a sneaking suspicion you may be), at the server level - and see if that fixes the problem. It points to some sort of corruption or problem in her ntuser.dat file (HKCU hive in the registry), and recreating the profile will create a new ntuser.dat.

If you are using roaming profiles, it can be tricky - here's the set of steps I use to do this:

1. Log on to her WS as a Domain administrator, and change the type for her profile from Roaming to Local.
2. Reboot the workstation and log back on as a Domain Admin again. Browse to the network location where her roaming profile is stored and rename her roaming profile folder - something like UserProfile.OLD. Create a new (empty) user profile folder for her.
3. Go back to the User Profile settings screen on the workstation and delete her (now local) profile from the workstation.
4. Log off and then log back on as her. This will create a new local profile for her.
5. Log off and back on as Domain admin, and on the User Profile settings, select the new local profile, select copy, select the roaming profile location and select Change and set the permissions for her user ID.
6. Reboot the workstation and log back on as her. See if the printer works.

Hope this helps!

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by JimKlallsoo In reply to

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by softcorp.us In reply to Unable to access printer

Hello Jim,

You've done a fine job trying to isolate this. You've proven that the problem is directly correlated with her profile, not with her PC, not with the printer on her PC, not in the spooler on the server, not with permissions, not with print drivers.

So, I suggest you delete her profile on the Windows NT server and recreate it. I cannot describe why this would solve the problem. But, your work has isolated it down to her profile. That is the next logical step.

Let me know if that was it.

-----Steve Jackson

CEO/CSA
Software Corporation (Softcorp)
http://www.softcorp.us/probono
Advanced pro bono tools and utilities free for personal use

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by JimKlallsoo In reply to

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by softcorp.us In reply to Unable to access printer

Hello Jim,

You've done a fine job trying to isolate this. You've proven that the problem is directly correlated with her profile, not with her PC, not with the printer on her PC, not in the spooler on the server, not with permissions, not with print drivers.

So, I suggest you delete her profile on the Windows NT server and recreate it. I cannot describe why this would solve the problem. But, your work has isolated it down to her profile. That is the next logical step.

Let me know if that was it.

-----Steve Jackson

CEO/CSA
Software Corporation (Softcorp)
http://www.softcorp.us/probono
Advanced pro bono tools and utilities free for personal use

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by JimKlallsoo In reply to

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by JimKlallsoo In reply to Unable to access printer

Thanks for the replies guys

Yeah, WPOTW deffo.

We don't use roaming profiles and the thing is i could really do with a solution that does not entail deleting her profile //Would like to use profile deletion only as a last resort if poss.

Any other ideas or suggestions greatly appreciated

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by glyall In reply to Unable to access printer

before you delete her profile
stop the print spooler on her PC
restart the print spooler
if that does not work then logon as the administrator and rename her profile to
her profile name and add old or bad.
have her log on
this way you can copy her information into her new profile

good luck

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by JimKlallsoo In reply to

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by razz2 In reply to Unable to access printer

This is a great one but I wonder....It seems you have covered all bases and it would be time to try a new profile except...you do not use roaming profiles. So, why would her account fail on your PC which is a seperate profile from the one on her PC? It sounds security based to me.

You added her to the printer security with all permissions BUT are there any security groups with DENY permissions? Is she a member in any of them?

Good Luck,

razz

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